Hail Mary's — Restaurant in Vancouver

The experience here tonight absolutely rocked my world, but not in the way you'd hope for. Here begins my tumultuous journey:

The lady here seems to love nachos as I will detail in this review, and I should have been warned, lol.

The story begins when I walked in looking for a chill place to eat after having to work every day for a little while. Ya know' a chill beer and some comfort food.

The lady seemed to be having a long day and told me to sit at the bar pointing at a chair at the end. I didn't think she meant that was the only chair I could sit in. At first I sat in the middle so I could have some space in a less crowded area. She then told me, as if I was a child to sit in the chair she pointed at earlier. Didn't think much of it. Until the hero of our story comes in. The NACHOS.

I order Nachos without much difficulty, and end up having a casual conversation with one of the local guys in the hood. We talk for 30 minutes until he eventually leaves. Although I was in no hurry, I asked about the progress on those nachos and she lectured me on being patient. My intention wasn't to be impatient, simply asking about the status of my food because not many other people were ordering food. I assumed they must have forgotten my order (no big deal). She rudely asked me if I wanted them raw or cooked. She also made sure the other guys could see this going on. I was told if I wanted them now the meat could be raw, if I had patience they would be cooked. I'm quite introverted and have anxiety so this made me uncomfortable.

It doesn't end here, she said "Gen z guys don't have patience because of smart phones". I was flattered by this part of the ordeal because I am a millennial, not Gen z (pushing 30) but I suppose working out at the gym almost every day has paid off, keeping me young. I take being "Gen z" as the one positive in this story, as it says I'm looking younger than I am.

Another guy joined in the belittling, most likely a regular who is her friend. I could tell it was her buddy backing her up. Couldn't really make out what he was saying though

At then end I literally had to crawl out because the exit was blocked off by a red rope. She was purposely "busy" so she didn't have to lift it for me. No big deal, atleast tonight rocked my world.

Next time I'll make sure to order RAW nachos since I'm an...

I am new to Vancouver; I arrived just a little over two months ago. My girlfriend and I decided to check out this place for the first time. During our initial visit, it was just the two of us, and not much was happening. However, we liked the atmosphere, the food, and even the server.

We live just a block away in a building filled with people from different parts of the world. We all decided to visit this place together for the first time (it was our second visit). When we arrived, we were a little later than the rest of our group. We had to wait outside because the door was closed, and only the server could open it. The establishment has several rules that patrons need to follow, which I don't mind. However, when the server finally opened the door, she was extremely rude. She didn't even glance at us and didn't bother to confirm if we were allowed inside. The door was immediately closed again. She opened it once more, and this time, I overheard her almost screaming at our group. She insisted that only four people per table were allowed and that we couldn't mingle around the bar area. She emphatically stated that it wasn't a bar but a restaurant (ironic, considering there's an actual bar inside). Her behavior was extremely rude, making it one of the worst customer experiences I've had. Because of this encounter, we decided not to stay. We left and went to another place, and our entire group followed suit. Her rudeness cost her not only two potential customers but also six people who were already inside, all of whom left because of her attitude. I have no intention of going back, nor will I recommend this place to others. I'm truly shocked by her attitude. I'm okay with establishments having rules, and I'm fine with following them, but there's no need to be rude when enforcing them. Politeness and explanation can go a long way. Although these rules seem excessively strict to me, I was even more surprised to find out that she was the owner....

The worst, most rude service I’ve ever experienced in my entire life. It seems that the owner enjoys insulting and making rude comments to paying customers. I wanted to like this place, and thought it had a cool concept, but unfortunately the customer service does not match the decor. I live in the area, and thought it was nice that there was a seemingly-cool bar just across the street from us, but boy was I disappointed. My boyfriend and I are very nice people, but I can’t tolerate blatant disrespect especially unwarranted. The owner’s behaviour is borderline abusive and shouldn’t be acceptable in any establishment. After reading all of the negative reviews, I noticed a common trend of dissatisfaction in terms of service. I’ve worked in the service industry and usually have a lot of empathy for servers/bartenders if they’re having an off night or are slammed - but this was not the case.

It was a bizarre and uncomfortable experience. I also noticed that the bartender & owner were visibly intoxicated the whole time we were there. Overall, this whole negative experience could have been avoided if we were just shown basic respect and kindness. Some people in positions of power abuse it to be able to inflict harm on others due to their own issues, but who knows what’s going on in this situation.

I don’t usually write reviews, but I wanted to warn potential patrons to steer clear of this place. We could have been returning customers, but I will never be returning and will tell people I know to avoid this bar. There’s so many nice bars in Vancouver and this place is simply not it. You’d be better off going to the Lido a block away - the drinks are great and the staff are so friendly. It seems very cliquey and unwelcoming at Hail Mary’s for everyone but the 1-2 regulars at the bar. If you enjoy paying money to be berated and disrespected, then this is the...