Sushi Nanaimo — Restaurant in Vancouver

Very disappointed. Used to be our night out sushi place. But now the place is filthy. The floor is sticky with left over food and garbage. The plates and cups and tables were not clean.

What gross me out the most is that when we asked for a take out box and bill, the waitress put the check book inside the box and hand it to me. Imagine a check book that was in contact with money, hands and never been sanitized since the day one...

Excuse me, do you even know what food safe is? Who is going to put good sushi in a box that was just hold a dirty check book? When I told her that she have this blank look on her face and pretend she didn't speak English. No, I was not being rude, she really said she didn't understand me. I had to bring this up with another waiter and behold the last straw, he gave me a new box but put the dirty box back to stack and ready to be serve to another unsuspecting customer.

I am very sorry, this actually happened right before my eyes. I fear what they do where we can't see in the back kitchen. For those who think I am being germaphobe, I dare you to lick or eat something that came in contact with an used restaurant check book.

I have to give credit to one single waitress (out of four or five waitress/waiters) who seem to be only one who cares to serves the customers and doing her job while the rest was standing around busy talking to each other. It's Sunday lunch time, there were about five tables occupied.

Unsafe to consume anything that came out of that restaurant. It's very sad for me as this was my sushi place for over four years.

Will never return...I would like to give a No-Star but that's...

I want to share this with all current and prospective clients. I have been coming here for several years now. Actually I first went here on the 2nd day they were open. It has very good quality at a reasonable price. Today was something special though. I had a deluxe bento box for lunch. Always good. A substantial portion, and a bit of everything. As you all know by now, because of COVID-19, one must sign in with a contact phone number. At 6:30 I received a phone call from Nanaimo Sushi. I became nervious thinking it must be to inform me of a positive tested employee or customer. WRONG! They had called to tell me I had left my wallet in the restaurant. They wanted to know when I would be coming to get it. I had no idea I had left it. On my arrival shortly after I was very appreciative of the fact it was being returned intact. All my credit cards, drivers license, and a multitude of others, including several hundred dollars were safely tucked inside. I thank them repeatedly, pulled a hundred dollar bill and offered it to the waitress. She declined to accept it. I tried again, and again she refused to take what I so eagerly wanted to offer her! I said, "are you you sure?" She replied, "thank you, but that's OK." I wanted everone to know about this. This goes far beyond good food & service. This is about HONOR & CREDIBILITY! An increasingly rare commodity these days. This is the best of all reasons for a full throated endorsement. THREE CHEERS FOR THE STAFF OF NANAIMO SUSHI! Written with much gratitude...

The worst experience I have ever had at restaurants in Vancouver! Our group of 3 persons came to the restaurant to have a lunch on the last Tuesday, April 18th. The restaurant was not crowded at all with only one customer when we came. The food was good with the reasonable price. But the service was completely terrible. The server did not take our order correctly. After waiting for my food around 10 mins while my friends enjoyed their meals, I asked the server and found that she did not take my order. We ordered 2 sets of lunchbox, but she just got 1. Then, I had to wait more 10 mins to get the meal. She did not say sorry about this mistake. When we almost finished the meal, another server ( a female, tall and thin, wearing glass) came to clean up the empty dishes on the table. The soy sauce bowl was almost full, but she did not care about it and likely dropped the bowl in the box in front of my position. Therefore, the soy sauce splashed on my hoodie. She was very calm, continued taking away the dirty dishes to the kitchen and lately coming back our table with some tissues. Not only did not she apologize to me, but I also did not feel that she was sorry for her doings because there were no other expressions but unacceptably cold on her face.

We have never experienced the bad service like this in Vancouver. We were very upset and left $5 tip even I thought that they did not deserve...