ME-VA-ME | Kitchen Express — Restaurant in Vaughan

Title: Disappointing Experience for Restricted Diets

Review: I recently visited this restaurant with high hopes of finding options that fit my restricted diet, but unfortunately, I left feeling disappointed and frustrated. As someone who cannot consume carbs, I requested a sandwich without bread. To my surprise, the restaurant staff informed me that they couldn't accommodate this simple modification.

Understanding their limitations, I decided to opt for a shawarma platter with vegetables instead. However, I encountered another roadblock when they informed me that they couldn't provide the same vegetables they typically include in sandwiches. I was surprised by this response, especially since we were discussing basic ingredients like lettuce and tomatoes.

In an effort to find a solution, I offered to pay extra for the specific vegetables I wanted, but unfortunately, my request was declined. This left me feeling even more frustrated, as it seemed like a simple request that should have been easily accommodated.

As someone with dietary restrictions, it's disheartening to encounter a lack of flexibility and understanding from a restaurant, particularly when it comes to basic ingredients like vegetables. It's important for restaurants to be mindful of the needs and preferences of their customers, especially in an era where dietary restrictions are increasingly common.

While the restaurant may have other positive aspects, this experience left me with a feeling of disappointment and a sense that my dietary needs were not taken seriously. For individuals with restricted diets, I would advise exploring other dining options that are more accommodating and understanding of specific dietary...

Food quality is exemplary.Service and customer service needs to be examined by the manager of whom I asked to speak with.The VETERAN MALE INDIAN CASHIER,who's been working there for 13 years according to the manager should be reprimanded and FIRED. He was not wearing his shield during food preparation,face fully exposed and began yelling/spitting at a middle aged woman asking for her ticket number so he could "quote,get you out of here faster ". Awesome way to spread COVID 19 champ! 👌She was too passive to speak up,but I didnt give an iota.Told him he need to put on his shield, lower his voice and speak to her like a person.Shes a customer just as we all are.His ignorance and length of employment in this establishment has rendered him too comfortable and lacking professionalism and should be reprimanded and FIRED. A police office walked in as this allhappend,I said to the manager ,you think hes gonna speak to a police officer that way? No way,took his order promptly and addressed him as Sir.with respect, which everyone regardless of age, title ,creed deserve in every circumstance especially in customer service setting. The manager seemed to defend him saying "you dont know what type of day he might have had,I reiterated that I didnt care and that's irrelevant. Go for the food,but demand respect and quality customer service or simply go elsewhere. You're not the only cooks in the kitchen.Will not be returning to this location for this reason. Laffa bread wasnt even hot.. Would not recommend this location to anyone ever again and will speak poorly of this location from now on due to this insanly poor experience unless he's outta there.Reviews are KING and the internet...

I guess my expectations were too high. I remember the flagship restaurant (over 10 years ago) run by the family. Great food, great prices, great service. So, you ask, how can you possibly mess up a "franchised" version of the original, supposedly 100% dedicated to fast food...? No visible prices. The regulars already know what they want and there is a tiny printed menu about the size and weight of a parking ticket. But having no visible menu or prices shows a certain lack of interest in the customer. Prices are on the high side. I am being polite here, but remember that Toronto is ALEADY one of the 10 most expensive cities in the world and when this review was written in 2014 food inflation was 22%. Food was .. average. The original flagship shop was known for lots of "kick" in the salads, lots of garlic and spices. This menu was "blanded down." Service was ... terrible. Which is a neat trick for a takeout. My salads were spooned immediately but my side falafel order was lost. After 10 minutes, I made discrete enquiries as to where it might be, and 5 minutes after that I saw one of the grill guys almost throw the order at a staff member (having a bad day?) and EVEN THEN it sat there for another minute or two while other customers (ie, customers who came in much much later than I did) were handled. Frankly, I have seen better organization in Chinese restaurants that don't even encourage takeout to start with, but somehow get it right anway. And the falafels were delivered naked, no sause or tahini, and no one even offered any. Not going back ... and I doubt if...