Yonge Steeles Ford Lincoln — Local services in Vaughan

Dear Mr. Mark Silverman,

I am writing to formally address a serious issue regarding the service performed on my vehicle at your dealership., I brought my car MARCH 28-2025 in for a routine oil change, which is covered under my agreement for free oil changes for life or as long as I own the vehicle. You personally informed me that this service would no longer be honored unless I agreed to perform additional services at your dealership. Despite this being a clear deviation from my original agreement, I agreed in good faith to a coolant system flush and gas service at a cost of $179.99.

Following this service, my vehicle has suffered significant mechanical issues, including fluid leaks and multiple warning lights illuminating on the dashboard. Additionally, the leaking fluids have caused damage to my private garage, resulting in further financial losses for cleanup.

Upon notifying you of this situation, you insisted that I must return to your dealership for corrective action. However, given the circumstances and the clear negligence exhibited during the initial service, I no longer trust your dealership to handle any further repairs. I have requested that the vehicle be inspected and repaired by another authorized Ford dealership at your expense, as well as reimbursement for the damages to my property. You declined this reasonable request, stating that I am legally obligated to return to your dealership for any corrective action.

To clarify, no such legal obligation exists that requires me to return to the same dealership for a corrective repair caused by your service department’s negligence. Under consumer protection laws in Ontario, I am entitled to seek repairs elsewhere if I have reasonable cause to believe that returning to your dealership could further damage my vehicle or compromise its safety. Furthermore, as a business providing vehicle maintenance services, your dealership is responsible for ensuring the quality and safety of the work performed. Any failure to do so constitutes negligence and potential breach of contract.

Given the severity of this issue, I am formally demanding the following actions be taken immediately:

Payment for Repairs – You must cover the full cost of all necessary repairs performed by a reputable and authorized Ford dealership of my choosing.

Compensation for Damages – Reimbursement for the cleanup and repair costs associated with the damage caused to my garage by the leaking fluids from my vehicle.

Written Confirmation – A written acknowledgment that my free oil changes agreement remains intact without any additional conditions beyond my continued ownership of the vehicle.

If these demands are not met within one(1) business days from the date of this email, I will be left with no choice but to escalate this matter legally, including but not limited to filing a formal complaint with Ford Canada, the Ontario Motor Vehicle Industry Council (OMVIC), and pursuing legal action for negligence and breach of contract with your dealership.

Please provide written confirmation of your agreement to the above terms, Failure to do so will result in further legal steps being taken without further notice.

Car needs to be fixed ASAP to avoid future damages or even to avoid permanent damages that will cost you the book value of the car.

I expect your immediate attention to...

This is my first-ever to write a negative review about a business. As a business owner myself, I understand the importance of maintaining a positive reputation for a company. However, I could not stop myself and had to share my experience about Yonge and Steels Ford service department. I dealt with is one of the worst I have ever experienced. They show no respect for customers' time. I own a 2021 Ford Transit 250, which I use for work. I encountered issues with Sync3, the driver-side taillight going off, clunking sounds from the rear, and a transmission problem. I made an appointment for MON OCT/23/2023 and was told to leave it for a couple of days so they could look at the issues and get back to me. Unfortunately, it wasn't just a couple of days; the entire week went by, and no one even looked at my vehicle. The following Monday, I discovered that someone had finally started working on it, but it wouldn't be ready until TUE OCT/31/2023. When I received the vehicle on TUE, only the transmission was fixed. I was advised to make another appointment to address the remaining issues. I brought back the truck on DEC/04/2023, and I was told they would contact me the next day. Again, the same thing happened; no one looked at it until two days later. I was then informed that the Sync3 APIM and TCU modules needed updating, costing about $1200 and For the taillight, they advised that the aftermarket LED light I had installed was causing the issue, which was understandable. However, for the clunking sound from the rear of the truck, they could not replicate. I went on a test drive with the shop foreman, and he acknowledged the issue, advising me to bring it back after the holidays and I got the truck back. In the meantime, I contacted Ford Canada customer service about the Sync3 issue. They guided me through a few steps to update Sync, resolving the problem. Now, I realize that if I hadn't done that, I would have paid the dealer $1200 unnecessarily. Now that the holidays have passed, I made an appointment for MON JAN/8/2024. I went to the service advisor and spoke with the shop foreman, reminding him about the issue. Due to an approaching snowstorm, the shop foreman asked me to bring it in the next day, which is TUE JAN/9/2024. I brought it in around 9:30 am and was told to wait for a phone call for the update, as I only had the clunking sound issue now, and it should not take more than a day or two to diagnose. Unfortunately, there was no update the next day or the day after. I received a phone call on FRI JAN/12/2024 around 11:30 am, and I was told that the technician took it for a test drive but could not replicate the issue. This was the final straw for me, considering the amount of time and money I lost from my work due to this ordeal. I hope this review helps someone. I would not recommend...

Terrible terrible service with no regards to customer satisfaction.

1. I had a noise coming from my Explorer. I took it in to be looked at and they didn't think to look at my brakes. Total bill came to $700 for regular service and additional work and them claiming they cant find the source of the noise or even hear it!
2. The noise was still there so we brought it back to to be looked at. They said it was my front brake pads which needed replacing. Total bill came to $650
3. The noise was STILL THERE even after 2 visits. I spoke to Mark the service manager. He advised me to bring it back in and drive with his foreman so he can hear the noise. I did ask if the car was even driven the first 2 times to try hear the noise, he claimed it was but I highly doubt it as the sound is so ear piercing they would hear it straight away. I went for a drive with the foreman, we heard the noise and he diagnosed it was the rear passenger breaks. The service rep Rashak said I had to pay for the rear brake pads as well as some other parts. I questioned this as I got the rear pads done 18 months ago. He checked his computer and said 'oh yes thats right, you dont have to pay for the brakes'. I was shocked, he was going to charge me even though there is a 2 year warranty on them. If I didn't say anything or if my wife was handling this, we would have just paid for it. -I still had to pay $250 for other parts, Mark said he was kind enough to not charge me labour, which was laughable. He thinks he was doing me a favour by not charging me labour. I then realized the kids they have working in that shop after meeting the foreman, so no wonder no one diagnosed the problem earlier.

$1600 later and 3 visits later the issue was finally fixed Never mind the Uber rides back and forth as we only have 1 car and challenges with our kids They were going to charge me for break pads when they were still in their 2 year warranty. What was the first $1350 spent on? They said it was my front break pads, was it though? Were they just charging for more work that I didn't need doing? I asked Mark the service manager to show me proof that the front pads needed replacing, he said he didnt have any! He said they dont run that way, huge question mark as they were going to charge me for the rear brakes that were still under warranty! Mark says he has a good reputation in the industry? I question that as he should have eaten the cost of $250 on the 3rd visit, as a customer gesture given the stress and hassle they have put me and my family through, that's how you build a good reputation!

I work in client service sector, if I charge my clients fees for something when they didn't have to, I'd lose that client for life, trust is gone! Guess what, trust is gone and they lost me as a client for life!

Never buying Ford...