Pizza Nova — Restaurant in Vaughan

This Pizza Nova location used to be great a few years ago but has since hit rock bottom. It seems like ownership changed. I'm not normally this harsh but enough is enough.

The number of times I've gotten stale, burnt and old pizzas in the last couple years is shocking. It was never like this before.

Today I ordered a cheese pizza and it took much longer than usual to get the pizza. I checked it before leaving and it was overcooked (I've begun to check them at this location because they made a burnt pizza for me in the past and I didn't have the time to drive back to return it). I thought, no problem, may be a little over but I'll let it slide. When I took my first bite, it was like chewing old, hard cardboard. It tasted like they took an already made pizza and just warmed it up because a customer may have cancelled. It tasted horrible. This is disgraceful. The cheese was stale and tasted like plastic. Disgusting.

Also, the guy was not transparent about the cost when I was ordering. He overcharged me but I noticed it cost more and he claimed "tax". I said no, that's not just tax, you made a mistake. He printed the receipt and there you go.

Pizza Nova, you need to investigate this location. This is absurd and you lost a long...

I love Pizza Nova, the food is fantastic. My issue was with a delivery driver. I had ordered through Uber Eats. I typically dont tip until AFTER the service. When I answered my door for the driver he started lecturing me how I'm supposed to leave a tip. I told him I leave it after the service. He told me it's too late to do that. When I went to open my app after he left, it actually was not too late and the first thing it did was prompted me to leave a tip. Because of that interaction, I ended up not leaving a tip. I understand we are living in a very tough economy and everyone is just trying there best. However, a tip is NEVER a mandatory thing to do. I always tip service workers because I know it's such a tough gig. This driver needs to understand that not everyone is able to afford to tip, some people only had maybe enough money that day just to feed there family. Please teach your staff to have empathy, Pizza Nova. I had complained to Uber Eats and they ended up...

As a lifelong vegetarian, I was appalled to discover that Pizza Nova had mistakenly added bacon to my pizza instead of onions. This careless error not only ruined my meal but also goes against my dietary beliefs and restrictions. Unfortunately we did not realize until a few bites in. I expect better attention to detail and respect for customer preferences from a reputable pizza franchise like Pizza Nova. This experience has left me deeply disappointed and unlikely to return. I am extremely put off by this experience.

UPDATE: Pizza Nova replied to my review and asked me to email them so they can ‘make it right’. I have reached out to them over two weeks ago and they have not returned my email. Seems they just responded to my review just to show...