Tim Hortons — Restaurant in Vaughan

I always go to this location every single day in the morning because it's really near to my home plus we need coffee beforegoing to work right?. But today, at 5pm I would like to get a big order in the drive thru. I am ordering a drink, and then the one taking the order looks like she is in a rush "okay your total is _. Come at the window," she said. So I respond her, I am not done ordering yet. " Can I still order more?" . She said "oh are you talking to me?". "Then I get mad at her this time. What do you mean? If I am talking to you? Of course I am talking to you I would like to order more. Why are you in a rush? There is no car at all here and there's no customers, just me. Why do you have to be rude?then I left. Ending up getting nothing. If you don't want your job, then leave. Or at least pretend, and once the order is done, then go back whatever you are doing earlier (using your phone, talking to someone or what ever.) That is why I like always to come here in the morning. I keep letting them. I don't want free food, I have money to pay for them. The only thing I want is to get my food. So for that order taker, I am sorry if I yell at you. Because you yell at me first, and you don't want me to...

Had the worst customer service experience at this location. Ordered breakfast drinks and sandwiches. When we got to the pickup window, we was greeted by cashier Roya. We paid what we owed and asked for ketchup and black pepper packets at the window. Just because we asked for it, she got an attitude and told us we should have asked for it when we placed the order not at the window. She kept on going on and on. Roya needs to realize she is in customer service industry. She doesn’t own the Tim Hortons franchise or company but just an employee. How she behaves with a customer reflects the value of the company. Being from customer service service industry we are the the face of the company when we are dealing with customers. We had a talk with the manager on duty and she said maybe she is stressed out. If she is having a bad day or a stressed out day she shouldn’t be at work. Not going to this Tim Hortons again. Hopefully they can...

This location is very bad. They are all brainless, excuse my language but I am saying that because they are actually brainless and not saying that for cursing purposes. I order egg belt but they keep giving with sauces. Next time when I remind that I just want egg and cheese which is egg belt not with meat nothing they play they are the brain of the world and smartess in the world and couching me like they already come with egg and cheese that’s why they call egg belt. Oh really!!! Anytime I give big order, they confuse and give something i didn’t even ask or giving missing order. I never experienced bad service in my entire life like theirs. Such a waste of time and energy. If you value your time and yourself, consider going to other tim hortans although it’s a bit far away from your location, at least it will worth to your...