This was going to be a routine review after a leisurely weeknight stop for a burger, but tonight's unusual incident during our burger particularly demonstrates Big Wheel's customer focus.

Big Wheel is a locally conceived and owned business, that is committed to provide the best quality fast food burger they possibly can, in as environmentally responsible manner as possible.

The menu is small - burgers made with hormone-free, BC-range raised beef, that is ground onsite daily; Nathan's hot dogs, and a veggie burger that is also made in-house. Fries, deep fried pickles, and a rotating roster of shakes. This is as close as one gets up here to an In-N-Out Burger - imagine your In-N-Out burger joint was run by hipsters (but in a good way ;). They also have a liquor license, so you have the option of 5 oz. wine pours or Hoyne beer with your burger.

The Burgers are solid - nothing fancy, but consistently done with a balanced amount of condiments, toppings etc. We have tried lots of the fancier burgers in town, but these are the ones we come back for,

Customer service: this is a self-serve operation, orders and payment are taken at the till, and you wait til your order is called by number. Generally we find if its only moderately busy, someone will actually bring you your order.

While we were there tonight, a random guy walked in the front and started berating customers for eating meat and threatening people. He caused enough of a disturbance that staff quickly called the police, and followed him out to ensure they could point him out to police on arrival. Despite an unsettling incident, staff remained calm, and handled incoming customers without becoming overly alarmist. We were there a few minutes longer than anticipated to give a report to the police, and were approached afterwards by staff to ensure we were fine to make our way home, and offered a gift certificate.