Fire + Water Restaurant — Restaurant in Victoria

Food is always amazing here.Never an issue with that its always top notch. Tonight the service was horrible and it being Christmas Eve you would think the staff would be on point and at least professional at a nicer ish Hotel and welcoming and friendly. First the Bartender who greeted us looked so miserable and mean and not one smile from her our whole visit or did she look happy to be there or anywhere for that matter. NOT a welcoming friendly vibe from her at all.Then our server was so lacking in every area of service she was never around ever. She didn't tell us the menu items that were not available until the table was all ready to order and of course that's what we wanted to order.She would talk to us with her hands on her face and wiping/ touching her nose at the table.. gross your a server touching our drinks and food come on really? I wanted to order another drink but I didn't see our server again really after our food was delivered.I gave up because she clearly didnt want to be there ethier and I knew I wasn't getting her attention until she wanted her tip.Then bill time comes she prints the bill and before we could even look at the bill she had the debit machine already out and expecting us to pay asap when we hadn't even looked at the bill yet wasn't even on the table and she was already punching in the total on the machine. I have been in the Hotel industry for years and if this was the service at my Hotel I would be very embarrassed by this Service level at a Marriott. I expect more from this chain I worked for this chain and we were never this unprofessional. The prices of this restaurant we should be getting great service and treated professionally.I don't know what has happened to this Restaurant and the staff. Been staying here for years and now year after year it gets worse and worse with the staffing at this restaurant. It's not professional here anymore and the staff just don't care here it's very clear.I can say the one other staff member working looked great she was always on the floor taking care of her tables as you should be doing as a server. Wish we had that server we probably wouldv've had a way better Dinner experience here tonight for Christmas. Marriott Victoria where have your standards gone now regarding your restaurant staff? Miss the old restaurant room was way more comfortable and the lay out was so much better and the old staff were all very professional and so friendly.Those days are long gone now we can see.The Food though is always really good the Chef here still has standards at least. Also just curious what a 7% added retail tax is on our restaurant dinning bill now? Haven't seen it before and wondering what that tax is our dinning bill? Gst tax,Pst tax ,and then there was 7% Retail tax added on. Look at your bill people always don't just let the server try and force you to pay without even dropping a bill on your table for...

Went to the Marriott's Fire & Water Fish and Chop House with my parents to celebrate my birthday. There was no one at the hostess podium so, after a few minutes, we flagged down a waiter to get to our reserved table. I was a little alarmed that the restaurant (as opposed to the lounge) was practically empty on a Thursday evening. Despite the polished and elegant hotel exterior, the interior of the restaurant is worn and dated – scuffs on the wall, uncomfortable chairs, sticky table. Our bread rolls were a bit stale (I realize the roll is supposed to have a crisp crust but I had to stab it with my knife to crack it open) and we received a very small portion of tapanade instead of butter (both would have been nice). The menu was small but interesting and we were looking forward to a nice meal. Then the waiter informed us that one of the entrée options was unavailable. No problem, it happens. When we ordered, the waiter updated the number of unavailable entrées to two. Considering there are only seven entrée choices in total, this wasn't good news. I ordered the top sirloin steak and told the waiter that I was allergic to peppers yet my entrée arrived with a big slice of sautéed yellow pepper in among some green beans (I ate neither). Included in the top sirloin entrée description was a "west coast crab and black peppercorn butter" which appeared as a stingy, dime-sized daub on the meat. The "citrus herb sauce" that was also described was nowhere to be seen. The steak was beautifully cooked and had good flavour but it was unusually tough – top sirloin is a chewier cut than others but this steak required some serious jaw power to eat. Once we got to dessert, we placed our order only to be advised that our selection wasn't available. How can you be "out" of creme brulée? You ran out of eggs? Sugar? Milk? No, the chilliness of our generous and tasty appetizer salads indicated that the kitchen wasn't making our food fresh – it was all pre-made and reheated (Nothing like the zap of a microwave to add some extra chewiness to a steak – mystery solved!). They were "out" of creme brulée because there were no more pre-made ones available. This is a time saver in a busy kitchen, for sure, but, including us, there were only two other tables seated in the restaurant that night. Now I know why. Not recommended, poor quality...

This is the absolute worst experience I have ever had at a restaurant. I had reserved a table for my birthday dinner a week ahead of time, and even called two hours prior to the dinner on the day of my birthday just to confirm- was told everything is good to go! When I showed up and gave them my name, I was approached by the most arrogant “general manager” who spoke to myself and the party I was accompanied by in a very rude manner. He proceeded to tell us that we need to go somewhere else because their restaurant is serving ONLY hotel guests this evening and they are not going to serve us regardless of the fact that I had a reservation in place. I was not informed of any of this by either of the two other individuals I spoke with when making this reservation, and I had even called on the day of to confirm! I would have absolutely been understanding of any last minute changes had it been handled in a more respectful manner. He was very condescending, and failed to take any accountability on behalf of his staff who were uninformed of this, evidently last minute, decision to serve only their hotel guests that night as nobody bothered to call and let me know before I showed up there just to get kicked out. Additionally, he did not apologize for the inconvenience caused by all of this as it was already too late for us to go elsewhere on such short notice without a reservation, nor did he try in any way to rectify the situation and make up for this. I will never step foot in this restaurant due to their lack of respect and professionalism towards customers. Overall extremely disappointed with the way I...