As someone who is 6 years into their gluten free journey, I'm always excited when finding a gluten free bakery. I have been to Origins in person, without ordering ahead, and was lucky enough to try their baguettes (delicious, even if they are smaller than "regular" (ie wheat) baguettes) and a ganache cupcake (amazingly delicious, highly recommend).

This week, I was trying to order through their website. I was very excited that I could order ahead, especially as I was planning on visiting Victoria 3 days later and would be able to pick up my order while I was down there (I live about an hours drive away, so going to Victoria is not an every week or even every month occurrence).

I was unable to put through my order on the website, because it was giving me an error message that my postal code didn't match on my billing address (it did, I even tried the postal code with and without a space between). I tried everything suggested on their website FAQ and emailed them as well, asking if there was any way to fix this or if I was able to order another way. I was disappointed to get an email back saying that they require 2 days notice for what I was wanting to order and hope I get it sorted out. The FAQ on their website states that the only way to order is in person and through their site, they won't take orders over the phone or over email. While I understand that having multiple ways to order only leads to orders getting lost and not made, unhappy customers, frazzled staff, etc I'm really heartbroken that I have no way to get my Origin fix anymore. I hope that this can get resolved soon, because as a "far away" customer the only alternative to the website being in person doesn't really work.