Wendy's — Restaurant in Victoria

So to start off with I don’t like to complain on reviews so it’s got to be pretty rough for me to do it so here goes. I walk in they have three computer things to order on, two are being used and I go to the empty one and it’s broken, it’s stuck on a management screen. So I walk up front to order. They ignore me for almost 5 minutes they see me but they just don’t care. So I see the other computers are open and walk over to order. I do my order and pay then the computer goes down. No recipe, no number, nothing. I don’t know if I ordered or not the screens are all stuck on a management screen. The mode. It looks like I can enter modes and menus customers are not supposed to be in. I walk up front to hear the guy in front of me complaining about what just happened to me happening to him. I mention I didn’t get a number and the computers are all down now. We wait for 9 minutes to get our food. I asked for dine in and they brought it in a bag. Knowing no one got a number they call out a number no one moves towards it because no one has a number. So I just went up and asked what was in it and took it to my seat. The place is clean and looks good. I realize no one is sitting inside except for us and an employee that I assume was on a break. kinda weird considering the dining room was so huge. I open my bag and there’s no ketchup, no straw and no spoon for my frosty. Oh yeah I wanted the raspberry one but got chocolate. It was to much work to get what I got so I just suffered. I went to the counter and asked for the ketchup, straw and a spoon I kinda pushed my way to the front cause I didn’t have ten minutes for them to see me. No straws no spoon but I got ketchup. I sit down to eat the burger. The burger looked very good it was a little cold from all the waiting but still good. The fries are pretty good and still warm. The pop is from one of those machines where you choose from a huge selection of flavours and can add them to anything, I like that a lot and the machine works perfectly. (lots of places they don’t work) I have to eat my frosty like a drink squeezing it out. Not the end of the world but pretty low brow. We drove from Sidney at rush hour just to try them out 30 minutes drive one way pretty hard to talk me into driving all that why back for that...

What is going on Wendys? Drive through took almost 50 minutes. My friend went into Dominos while waiting in drive through and he got his food in ten minutes. I seen people go into restaurant and come back out with nothing in hand. Because your closed in the dining room. I seen cars just give up and leave the lineup. Finally when I had the chance to order I was met with sorry we don’t have that at the moment. No lemonades. No frostys. No poutines. No gravy. No regular chicken burgers, either spicy or grilled. So after almost an hour to find out I couldn’t have what I came there to have. When looking into the working area from my vehicle it looked like a mess in there. Staff looked tired and defeated with no communication skills of kindness or excitement. When I got home I opened the bags my large chilli was a small and a medium stacked on top of each other. I had no straws. No cutlery. No condiments. The meal was just ok. The chilli was cold. Burger grilled chicken was dry. I’ve been in the food industry for over 25 years and this was the worst service I’ve seen in a very long time. Do better. Get better managers. More employees. A good ration clerk that can foresee food and none food shortages. Have cleaner establishment. Turn your light on your food menu so customer can read it. Possibly have a second menu board a little further up so u can have advance reading. How about a sign that tells you what your currently out of. I understand short staff. I understand food items run out. But this is every time I come here. Do better. This is not acceptable. Read all the reviews this has been on going issue for a while now. What are u going to do to...

I recently visited Wendy's and had an outstanding experience, which compelled me to give them a well-deserved five-star rating. From the moment I walked in, the friendly and welcoming employees made me feel right at home. Their warm smiles and genuine enthusiasm for their work set the tone for an enjoyable dining experience.

The service was impeccable. The employees were attentive and efficient, taking the time to answer any questions I had about the menu and offering helpful recommendations. It was evident that they took pride in their work and genuinely cared about the satisfaction of each customer.

The food was nothing short of delicious. The burgers were perfectly cooked and bursting with flavor, and the fries were crispy and seasoned to perfection. I was also impressed with the variety of options available, catering to different tastes and dietary preferences.

What stood out the most was the overall atmosphere. The employees' positive attitudes created a vibrant and lively ambiance, making me feel like I was part of a close-knit community. The cleanliness of the restaurant was also commendable, reflecting their commitment to maintaining a pleasant dining environment.

In conclusion, my visit to this Wendy's was exceptional, thanks to the excellent employees who went above and beyond to ensure a memorable experience. Their dedication to providing top-notch service and delicious food deserves all the praise. I highly recommend this Wendy's location to anyone looking for a delightful dining experience with outstanding employees who genuinely care about their customers'...