White Spot Fort Street — Restaurant in Victoria

I don't even know where to start. The waitress was unsure if the buns where vegan. The salads advertised on the menu that come with the burger aren't vegan. In addition, you have to state that you want a VEGAN beyond meat avocado burger otherwise they will put ranch dressing which isn't vegan. The beyond meat was burnt. My first bite tasted like carbon. I was sooo put off (even though I was hungry) that I didn't want to eat anything at WhiteSpot. I took off the most burnt parts of the burger to make an attempt to enjoy the meal. The pieces are on the right side of the dish. With a mouth full of carbon it was impossible to enjoy. The manager and waitress were extremely apologetic and kind. After my boyfriend spoke to the manager we learned that they could make a vegan salad. As a vegan who is dating a non-vegan going out to eat at places that cater to western style food, is challenging. The most surprising aspect to me is that vegan food is soo straight forward and simple. If you are vegan and decide to go to Whitespot, I suggest you order the Teriyaki Donburi bowl. If you choose to go for the burger, order the GF buns as the manager said they were vegan and ask for vegan salad, not on the menu, or ask for fries. As kind as the manager and the waitress were I felt that the options weren't authentically catering to vegans. Vegan mayo and vegan cheese exists that can be easily purchased to make a spectacular vegan burger. Thank you for tonight's...

Like any other person who had lived in Victoria, I have been to white spot umpteen times but no more. I brought my family here the other day, including a 6 month old and a 3 year old. It took an hour for our food to arrive and when it did it was absolute trash. I learned something that day from the manager - although the restaurant was more than half empty, we were stuck behind a huge number of unseen and unknown takeout orders. As they are a first come first serve whether you dine in or not you could be 100th in line and never know it!!! Of course the waitress neglected to mention the wait or that they were swamped in the kitchen so we had no way to know! Those with young families know how tough it is to keep young ones entertained and happy for an unnecessary length of time. Eventually the manager came around and offered a half hearted apology and comped our meal and said the food would be out shortly. It took another 10 minutes and when the food arrived, my father in laws burger was burned (when pointed out to the waitress she essentially said so what you're getting it for free). My son's spaghetti barely had any sauce, and the fries were cold on most of our plates. The waitress was also curt when talking with us for the remainder of the meal like any of this was our fault!! It is customary to tip the value of the meal but I could not bring myself to tip someone so unprofessional and rude.

Free meal or not we won't ever be back. Too...

OMG talk about lack of customer service training. We waited and waited and waited to be served. This long wait had nothing to do with them being busy but the fact they did want to serve us. When we went in the staff outnumbered the customers and this ratio pretty well stayed the same until we left. When we got the food it was obvious it had been hanging around for a while as it wasnt too warm and as for staff asking if everything was okay, we never saw another member of staff other than those chatting to each other in a corner. For the price the portions were way too small and this isnt a fancy restaurant trust me. We were intending to get some milk shakes but no staff came to see if we wanted anything else. Towards the end of this torturous session a guy and we have to assume the Manager, came twice to a table opposite to were we were sitting and place a single dirty plate or something on a tray, and then repeated it again a few minutes later, obviously a task below his pay grade.In the end when I saw him again I demanded our bill and told him to clear the darn tray. Finally having paid the bill (with zero tip) I went to the toilet. It stank of urine and hadn't been cleaned for quite a while even though the sheet indicated it had, mind you the signatures were too consistent and suggested a load of signatures had been done in one go. Seriously avoid this place it does not...