Tim Hortons — Restaurant in Wasaga Beach

My experience at this location today was the worst experience of customer service I have ever had at a Tim's. The first problem was the lack of attention, I was waiting to be served and the cashier was standing twiddling her thumbs. If I had not asked her "Are you going to take my order?," she probably would have stood their all day. Then I asked to order the soup & roast beef sandwich special that was advertised on the screen. The cashier had no idea what I was talking about (even though It was flashing on a full sized HUGE menu screen behind her). Then she proceeded to tell me with attitude, that the combo doesn't exist. When I pointed out the add on the menu for the 3rd time and asked to speak to a manager, she told me the manager had already left and instead went to call another employee. The other employee also had no idea how to apply the combo and insisted the promotion didn't exist. When I explained that this was basic false advertisement neither one seem to be bothered, instead they went to retrieve a 3rd person. This person although was more polite was just as clueless and... yes ladies and gentlemen I kid you not, went and got a 4th person. The manager left a bunch of incompetent/lazy workers, who couldn't do the basic job of punching in a soup and sandwich combo. Not to mention none of them were in any hurry to help or serve customers, I stood their forever and the line behind me got longer, before they even attempted to call the manager for help. After all of that, they just stood their like idiots no one trying to solve the problem so I left, hungry and upset.

I want to point out that although I was annoyed with the level of service, I am more unimpressed with how incompetent the managers are for not training their employees to do the most basic of services. Or to at least give them the tools to solve simple problems, besides just passing the problem on to the next employee. I don't know what work values are being taught these days, and I don't care who you are or what kind of job you do, but if you are going to do a job,...

Go through drive thru yesterday just after lunch to have a late lunch.. order two wraps with sauce on the side so It is possible to share part of the wraps with the pups. The person on drive through literally couldn’t speak English above a fifth grader level, after waiting 10 minutes finally get to the window the guy at the window knew what he was doing very friendly and spoke very well. After driving ten minutes back and about to eat the wraps.. taking a bite of the wrap instantly tasting the amazing chipotle sauce.. unable to share with the pups now. Looking into the bag they gave two side orders of chipotle sauce while still putting it into both wraps… it was ordered sauce on the side no sauce in the wraps… only purchasing this as a small snack that the meat etc could be shared with the pups with me.. phoned back got Paula she was very apologetic told me if you came back come into the store not drive thru she would fix their mistake… which was great except for those wraps tasted very odd/off(eaten enough of these wraps at enough Tims to notice diff taste) and upon getting back to eat them and dip them into the sauce.. took the lid off of the sauce and the smell was horrendous(how many times chipotle sauce has been ordered at multiple other Tim’s and never experienced this) just wow. The single picture sauce is the horrendous smelling one… won’t even try it. Just totally a shady experience never experienced at another Tim’s before. The epic tim Hortons over by dollarama for example there is a picture of three sauces two are from the Tim’s by dollarama one has the lid still on while the other one from there is lid off, the horrendous one is there beside on the bottom of picture with the lid off which again is also the single picture. It smells sooooooooo bad...

We were in an accident at the intersection in front of the Tim Hortons heading to Owen Sound from French River. Our car was totaled and we were traveling that evening with our daughter as well as our family dog. It was 5 pm on a Friday night our car was towed away and we were all left on the street to find our own way home with the closest person we knew who could help us 2 hours away. It was snowing and cold and we were very shaken by the accident and losing our car. We decided to go to the Tim Hortons as they had a foyer so we could get warm and try to figure out what we were going to do. There was no where we could go with our dog and we came up empty to get a rental car. All we could do was sit it out just inside the Tim Hortons on River Road in hopes they would allow us to wait there for our ride. To our surprise they not only allowed us to wait there out of the weather but offered us a table kind of tucked in a corner and out of the way of customers as well as water for our dog and coffee or tea on the house for us. The ladies when not busy came over reassuring us and talking to us about our terrible ordeal in trying to comfort us. I can't say enough of how grateful we all were to be treated with such care and kindness from these amazing employees at this Tim Hortons. Thank you, thankyou so much for your kindness and...