Coco Frutti Waterloo — Restaurant in Waterloo

It's very similar in content to Cora's, there was nothing inherently wrong with the food I personally received, my lunch was great. However, my lunch menu order was served fresh and my friend's breakfast was cold. So my friend complained (as you would, why would we eat cold eggs and toast.) the toast had margarine slathered on it and clearly the toast was cold. So the food was brought out a second time and toast still had margarine slathered all over it (not melted whatsoever), not to mention we've dined at many establishments and toast has always been served with butter spread on it. The manager informed us it was margarine, which my friend doesn't like to have a lot of for health reasons, and the manager (or whomever this was we spoke to) complained to us that he had to take the food back the first time and that the toast was inadequate twice, essentially trying to make us feel guilty for being served cold and sub par food, he spoke to us with disdain and attitude. I remained quiet during most of this exchange until the very end when he returned and had begun rattling off saying they did everything they could to make us happy etc etc after the way he addressed us the first time he came over, and I finally spoke up (in a calm and level tone, because I was extremely frustrated that he was still be short tempered and rude with my friend.) and I plainly and levelly explained "it's the way you're speaking to us sir." And he proceeded to say "You're raising your voice just to make a scene etc etc." which I have never and would never do, I go out of my way to respect people who serve me as I used to work customer service myself. How can he be rude and manipulative towards me and my friend and then accuse me of making a scene/trying to let everyone know etc. I would most likely not have posted this review at all if he had not accused me of such, but since he has clearly displayed that he doesn't respect his customers and thinks I'm trying to air my grievances to the world, I figured posting this review will make no difference. I am so sorry to the servers who did nothing wrong and had to be subjected to that situation and his awful attitude. I hope he treats them far better than he treated us. I'm disappointed, because I actually enjoyed my lunch, and now I have no interest in returning. I work hard for my money and I wish I hadn't spent over an hour of my wages to be treated like a sub par human and condescended instead of enjoying my meal with a friend. I would have genuinely given this place a second chance had we not been addressed so poorly, I hope this experience is learned from and that everyone is able to move on to a brighter and more positive work and dining environment. Thank you for taking your time to consider and read my review. If you feel I am just making a scene for no reason feel free to refer to my other reviews on this account for my credibility's sake.

Among some things that were said to us that I remember verbatim: "If you're not happy don't come back" "Everyone uses margarine." "We're already throwing out two toasts and a meal, we don't owe you any compensation," (after the first round of condescension that frankly ruined the whole meal anyways regardless of the cold food) His blatant unwillingness to acknowledge any kind of mistake, and instead try to gaslight me into actually getting angry with him when I told him I didn't like the way he was speaking to us. "We can burn it if that's what you want." (Sarcastically in reference to the toast) Also he stood at the entrance to the kitchen glaring us down like criminals as we got ready to leave. I'd like finally to mention that he was raising his voice at us well before I even bothered to chime into the...

A decent experience but missing something.

We walked in and were quickly and friendlily welcomed, all the staff we talked to were very nice and happy to be there - which you can usually notice when they’re not very easily. Place is very bright and neatly decorated. I enjoyed the somewhat open kitchen but some of the booth coverings/finishes seemed to be vinyl/wrapped, with scratch marks already, I feel they’ll need a more permanent solution to avoid looking quite worn very soon. Some of the joints of the booth seemed janky, the wood, etc., while this is a very small nitpick not everyone might notice or care for (and perhaps still being worked on), it makes for somewhat a “cheap” impression. The Toronto skyline mural looks nice as well but… this is Waterloo? Would have been nice to see a more local scene.

The food was okay, but this is mostly where something is missing. The smoothie was okay, the eggs and benedicts were okay, sausage and potatoes okay, hollandaise okay, but everything tasted very mono-tone in flavor. I was craving for something to have a little more kick and stand out. It is on the pricier side for the portions as well. We absolutely did not need the toast that came with the meal and I felt bad having to leave it uneaten, it just felt out of place. We did get asked if we wanted jam or something else when we were done eating - this would have been a nice offering at the beginning or have it on the table already.

I commend the staff and establishment wholeheartedly, I know it’s new and can very likely be difficult at first to get a rhythm down. Everyone looked busy and they were communicating with each other, but there were a few odd spots: people being sat very close to another group without reason and other reviews have mentioned the seats and tables are quite close to one another. Our waiter seemed to ask me about the menu, if my meal came with an option (it didn’t), this was excused and I of course didn’t mind. They did comp me for the smoothie as well which was a delightful surprise. Not sure if it’s because they had made an error or if just wanting to be nice.

Overall a decent meal and experience. I would return but likely wouldn’t be my first choice. They are going to have tough competition and as much as I want them to succeed, as they seem like a good bunch of people, they need to do more to make the...

I’ve been a loyal customer of this restaurant for quite some time, and while the food has always been consistently good—including during my most recent visit—the experience I had with the owner left me deeply disappointed and frankly, offended. I ordered the special breakfast, added onions to my home fries, and clarified that I’m lactose intolerant, even asking if the toast contained milk. The owner, who was also my server, assured me she’d check and later confirmed that the brown toast was safe. All seemed fine until I received a bill that was shockingly over $14 for a $6.99 special. When I questioned it, she gave vague and shifting explanations—first saying it was because of the onions, then blaming a rye toast charge, and finally claiming that adding onions voided the special price altogether. What truly upset me was not just the inconsistency, but the fact that none of these pricing changes were communicated to me upfront. To make matters worse, when I calmly pointed out that I’d been charged less for the exact same meal in the past, she became defensive, borderline hostile, and accused me of calling her a liar—something I never said. She eventually offered to refund a few dollars, She kept being rude and without apologizing once she asked me to send my email to her so that she could transfer me back all the money. I left feeling disrespected, demeaned, and completely unvalued as a customer even after she was clearly at fault here. I am a server at a breakfast restaurant too and not even once have I ever treated any customer like that. The food may be great, and the other staff pleasant, but this kind of behavior from an owner is unacceptable and has made me question whether I’ll...