McDonald's — Restaurant in West Kelowna

A Nightmare at McDonald's: A Disheartening Experience

As a devoted fast-food enthusiast, I recently visited the McDonald's branch locate on the mcdonalds road idk the name with great anticipation. Little did I know that what awaited me would be a disheartening ordeal that left me questioning the hygiene and overall quality of the establishment.

Upon entering the building, my initial impression was one of mild discomfort. The atmosphere seemed lackluster, and the ambiance was far from inviting. The interior decor appeared outdated, with worn-out furniture and a distinct lack of cleanliness. It was evident that the management had neglected the overall maintenance of the place, and this trend continued into the play area.

The McDonald's playplace, a supposed haven for children, turned out to be a source of nightmares. As I approached, the first thing that struck me was the overwhelming stench of mold and mildew. The play equipment, meant to provide joy and entertainment, was riddled with grime and looked like it hadn't seen a proper cleaning in ages. Sticky residue covered various surfaces, and I couldn't help but notice the layers of dust accumulating in the corners.

The state of the restroom facilities was equally appalling. The lack of cleanliness was evident in every nook and cranny, with dirty floors and unpleasant odors permeating the air. It was a far cry from the hygienic standards one would expect from a reputable fast-food establishment.

Now, let's delve into the main event—the food. I ordered the classic Big Mac, expecting the familiar taste that has become synonymous with McDonald's. To my dismay, what I received was a far cry from the advertised perfection. The burger, usually a symbol of fast-food delight, looked hastily assembled and lacked the usual freshness associated with McDonald's.

As I took my first bite, my disappointment grew exponentially. The meat patty had an odd texture, resembling something rubbery and tasteless. The lettuce and pickles were limp and lifeless, indicating a lack of attention to quality control. However, the real shocker came when I discovered a foreign substance in my Big Mac—an experience that is both revolting and inexcusable.

Upon further inspection, I found what appeared to be a small, unidentified foreign object nestled within the layers of the burger. My immediate thought was, "How could this happen at a renowned fast-food chain like McDonald's?" The management's negligence in maintaining food safety standards was not only appalling but also put customers at risk.

Disturbed by my discovery, I immediately brought the issue to the attention of the staff. To my dismay, their response was indifferent at best. It was clear that customer satisfaction and food safety were not high on their list of priorities. The lack of concern from the employees only added to the overall sense of disappointment and disillusionment.

In conclusion, my visit to this particular McDonald's branch was a nightmarish experience that left me questioning the company's commitment to hygiene, cleanliness, and customer satisfaction. From the deplorable state of the playplace to the lackluster food quality and the shocking discovery in my Big Mac, every aspect of my visit was marred by negligence and disregard for the well-being of patrons. I hope that McDonald's takes immediate action to address these issues and restore the reputation it has built...

MAY 2025 UPDATE THE NEW LAYOUT IS HORRIBLE! They've closed off the kitchen from view of the rest of the restaurant. So when all the employees are in the kitchen the customers stand at the front counter for 5 to 10 minutes without being served because no one can SEE THEM STANDING AT THE FRONT COUNTER!!!! Have to walk over to the skip/doordash window and yell into the kitchen to get service. It also means that if there are unsavory types like homeless or junkies in the restaurant hassling people, the staff can't do anything because they can't even see the dining area. Which means the separated play place area is now 3 rooms away. This allows way too much privacy for homeless to hang out and hide or for vandals to work uninterrupted. Also the locks on the bathrooms are very sketchy now. Someone walked in on my kid in the bathroom because the locks are garbage.

So food-wise, today we ordered 4 mcflurries. It took forever and they weren't even mixed, it was just solid lumps of plain vanilla soft serve with the toppings dumped on top. Plus, my son ordered a smarties mcflurry and added caramel and oreo... they didn't add smarties... to the SMARTIES mcflurry!? How hard is it to add toppings to ice cream? DQ hires young teens like 15 years old for their first jobs serving ice cream, so it clearly doesn't even take a highschool education to be able to handle 3 toppings on ice cream and somehow full grown adult McDonald's employees can't handle this level of culinary mastery.

THIS ENTIRE NEW LAYOUT IS AWFUL, WHOEVER DESIGNED THIS DESERVES A VERY VERY HARD KICK TO THE GROIN. It doesn't even look good it looks absolutely terrible, that's all I've heard anyone say about it when they walk in. I'll be going to ANY OTHER fast food restaurant from now on. They're not going to notice the dip in business during the summer tourist season but I'm willing to bet money when the fall season rolls around business is going to drop hard if they don't get their act together and start hiring people who speak english and can count to 3.

PREVIOUS REVIEW Who can't get a strawberry milkshake right? I got a vanilla milkshake with a red dot of strawberry syrup on top. Thought maybe it just wasn't mixed so I stirred it with a spoon, nope that small red spot of strawberry syrup on top was all of it. So it was a vanilla milkshake essentially. If I liked or wanted a vanilla milkshake, I would have...

The staff at this location are a fairly young group, who try really hard to keep customers happy. They are the reason for 2 stars.

HOWEVER, over the over the last 2.5 weeks (including the Canada Day long weekend and 15 days of the hottest temps this year) this location has not had blended drinks ie: slushies, smoothies or frappes. I've been given several different reasons for this for this; the blender is broken, the ice machine can't keep up, the blender has overheated, it has been serviced twice and is still down still down OR "I'm not sure, I just know it's not working". During the hottest temps of the year, this would be slightly less annoying if there weren't so much extra signage, telling you that you must have one of these cold, thirst quenching drinks!! To add insult to injury, during the same time frame, this location has been out of : large cups, straws, lids, drink trays, any ice at all, and all of the blended drinks. Meaning at one point you could end up with a medium drink... with no ice, no straw, no lid, and no drink tray... OK SERIOUSLY? One day at 1pm the drive through was blocked off and the doors locked. People were turning off the Hwy, to find no drive through, then parking only to get to the doors to find them locked...no notices or reason for the impromptu mid week closure. I was told the drive through was actually just opening up but again no reason or explanation given..were there not enough staff ?? Ordering supplies and scheduling is a management responsibility that is clearly not being done.... The staff desperately do their best to keep things moving and grumbling customers somewhat happy but without a manager to ensure staff have the correct supplies and equipment to do their jobs, this must get very hard. Why is Mgmt not taking the time to make sure supplies are picked up from another location and failing machinery is repaired or replaced. This recent, DISMAL performance is a TOTAL JOKE and clearly management is either non existent or COMPLETELY FAILING. Give the staff the ability to at least do their jobs, so they aren't getting dumped on all day for someone else's lack...