As someone with over 10 years experience in the service industry working my way up from host - manager, I unfortunately have to say I had a very unpleasant interaction here yesterday. My friend and I had come in to get a bite and there were 3 open large tables available inside and 1 two top available. We asked for a 4 seater table in the corner, saying we would be quickly in and out but would prefer just more space, and the host did not want to help us at all. She was very dismissive and I would understand that had there been only one large table available, but there were 3 available. She insisted they would be getting busy “later on” and even when we said we’d happily move to a smaller table if multiple larger groups came in at once and there was a rush, she still did not want to help. She went back to tell the manager which I get in the industry is protocol, but she must have said something worse than what really happened because when the manager came out to talk to us his first words were “Are you girls okay?” No smile, no hello, no friendliness at all. It was just an immediately combative and defensive response and we had not even said a word to him yet. When we tried to explain again we just asked for the corner table and would be in and out, he again reiterated they could only seat us at the two top. I get the industry can be draining but this whole interaction was so bad. We left, didn’t even sit down.

Not only were we treated so poorly and rudely but if there was another 2 top coming in after us that wanted a table inside and we had taken the last two top, they would HAVE to sit at a large table as that would be the only thing available! Or maybe they’d be turned away.

To be honest it was very off-putting and shocking. I’ve never felt so unwelcome or treated so poorly somewhere. I don’t know if the staff was just having a bad morning or what, but that is not how you handle guests or run an establishment. Really disappointed because the way it was “handled” was so unecessary and the manager could have absolutely turned things around (as I have done many times as a manager) but didn’t care to even be friendly. Super disappointing experience and writing this feels like a joke because I cannot believe we were really treated this way.