Tim Hortons — Restaurant in Whitby

Is there a way to have my delivery “not” directed to 1818 Dundas St. in Whitby? I’m exhausted of complaining about my order and they can’t seem to get it right. I was just refunded $51.03 the other day for careless execution and incorrect items. This is my first delivery since then. Lo and behold… coffee was messed up again. I have a pretty simple coffee order. A medium double double with a shot of expresso. Or an extra large coffee, double double with espresso x2. Today was the medium… sans espresso, despite expressly communicating that I wanted the expresso as paid for. I can’t for the life of me understand the disconnect here? Honestly. I like strong coffee. I don’t like your dark roast. And your regular coffee isn’t strong enough for me. But I do like the overall flavour the double double brings to the table, so this is where I decided to try adding the expresso. To me nowadays this is my drink, my jam, that I can only get from Tim Hortons… sometimes… as the key ingredient is the “expresso”. So having said that, despite how you may mark the cup, I can tell instantly when there is no expresso in it. Let’s just say for arguments sake there was expresso in it, I would have to then surmise that you must be then using your coffee grounds for more than one brewing as there is no way that my distinct coffee order doesn’t taste right. I don’t want compensation or restitution of any kind. I would just like for you to take a look at whom you’re hiring. Maybe test their reading and comprehension skills. How you’re training them. How you’re developing them. Whom is overseeing them. Perhaps revisit your standards and maybe a little more oversight on your individual franchises. If you can’t master the simple task of consistently making a coffee correctly, what business are you in? Is not the original basis of your...

I came to Tim Horton’s this morning with a desire to get one warm beverage. When I arrived in the store, there were two high demanding women in front of me. I completely understand this means they take up quite a bit of the cashiers time and so I respect how much care and hard work the cashier put in to make these ladies happy. Amidst their order, the cashier called out probably 5 times to her other staff members asking for help on cash as the line behind me grew larger and larger. She remained the only person at the front and therefore, the only person making these two ladies order, responding to their questions, and again continuing to ask for help. She consistently asked aloud to her team members and at one point said, “no one is listening to me.” I feel for this woman and I give her 5 stars + more. Clearly there is something very wrong with this Tim Horton’s if the 5 workers standing at the drive thru window could care less about helping. They should all be fired for the lack of respect and decency for their co-worker and customers. Unfortunately, after waiting 7 minutes to order, I had to leave or else I would have been late for work. When no one helps, you lose customers. When no one helps, you lose your only good employee. This is not the only time I have seen this at this location, yet I keep coming back. Maybe it’s time to give this place up. I see many other Tim’s locations working together to help. Is it necessary for 5 people to work on the drive thru while 7 customers stand in line and 1 employee struggles? I work in fast food. This will NEVER make sense. Your ONE employee...

This is by far, the worst Tim Hortons location that I have EVER been to and will not return again. As someone who is in customer service myself, that manages and trains staff, I would never allow my employee to talk to or treat customers the way that you guys allow your one employee to do so.

After visiting this location for a sandwich and a coffee, I was treated horribly by a lady named Roxy. I was so upset by her behaviour that I decided to call the restaurant to speak with the manager. Roxy answered the phone, so I asked her if I could speak with a manager. She informed me that "she" was in fact the manager, so I asked her "if there was another one that I could talk to" since it was about her. She proceeded to tell me that "the other one was off and "might" be in on Thursday". Not wanting to wait until then, I kindly asked her for the number to head office and she rudely replied "I have it but you can look it up online". In total disbelief, I responded "excuse me"...(shocked that she was continuing her rude and unacceptable behaviour), to which she then repeats herself and hung up on me.

Seriously, Tim Hortons?? Is this really the kind of person that you want representing your company, acting as a manager and or training your future staff? She is an embarrassment to your establishment and a liability as she is costing your company, customers and future revenue. Please, immediately retrain her...she desperately needs it and anger management.

Roxy, if you are that miserable and hate your job that much, than quit and STOP trying to ruin...