Fishboat Restaurant — Restaurant in White Rock

We have visited fish boat thrice...the first time was perfect the owner (male)was welcoming n kind n the food was good...second time we called a head of time and made a reservation via phone with owner(male) got to the restaurant found the co owner (female) she proudly said it's my restaurant am the wife and we don't make reservations via the phone, from the get go she is rude and very unpleasant so we just left without ordering due to her bad demeanor went straight to Moby's...third time called again to reserve the owner assured us via phone that he will make the reservation for us.We got to the restaurant unfortunately we found the wife again same as before rude n very unpleasant to deal with and said they don't make reservations n I ask why does the husband ok reservation but when u get to the restaurant the wife treats us awfully n says they don't make reservations?We went ahead placed an order n our burgers were sloppy n the fries dry n most of them inedible...we told the owner(wife) about the food dissatisfaction n she was just defensive not willing to hear or accept our feedback.The chef came n offered 10%discount for the dissatisfaction.Would we ever go again or recommend anyone to visit fish boat NO ...simply because of bad food ,and an owner (wife) who treats n talks to customers like she has no clue what good customer service n retention is...

My husband, baby and I came here for fish and chips, thought we would try it since we have had their ice cream which we enjoy We ordered and then sat at a table they have outside the restaurant. While we were waiting for the food we were told we weren’t allowed to sit at the table very rudely by the older woman staff member, who I believe is the owner. Super confusing since they have tables with chairs outside, aren’t they supposed to be used for eating your meal? Once we got our food we had to leave since the lady kept saying to go elsewhere! Cannot believe how someone can be so disrespectful! Once we finally got our food it was just alright, fries were very soggy. Would not go back. This also was our favourite ice cream place, we would go at least once a week with family and friends. Will not be going back there either, due to this unfortunate...

Terrible customer service.. Walked in with my gf to an open resteraunt with no one inside at all, during a day of the week not traditionally busy.. Anyways we asked to sit by the window but some older east Indian lady wasn't having any of that, saying she wants to reserve the spot for people in a bigger group when clearly it wasn't busy enough to make at all. Anyways we lost our interest at that point and decided to go somewhere else. We told the lady no thanks and she gave us the cold shoulder and said there's plenty of places to eat on the strip lol.. Umm exactly so cyu later.. Went to coney island next door and was treated like royalty and the food was excellent.. So all in all I wouldn't ever go back.

It's hard to believe what you are saying because I made sure to walk by an hour later and the tables were still empty.. Thanks...