Brunch at Ritz is the best you get in Santiago. Unfortunately only food wise. I have been going to this wonderful Sunday brunch for over two years now. What amazes me is how Ritz manages to keep a very high standard of food while, in the very same time, their service is getting lost. Sunday, 2nd of February 2019 was again such a day. Empty plates were stacking on the table for 20-30 min and in all this time, nobody would come to clean up. The same happened with the drinks. A generous variety of drinks are being offered but there is nobody to offer it to you. We have been talking on several occasions to the waiters, but nobody seem to care. As a client you felt there is no manager behind, whatsoever. Funny thing is that the waiters would always find time for private conversations or to check their mobile phones while customers were desperately looking for some kind of attention. It is not the first time that this is happening and on every occasion I had the chance to speak to someone who was in charge, thinking that I would do them a favor instead of publishing a negative comment online. However, not that the situation did not change, but service becomes every time worse - absolutely no Ritz-Carlton standard. However, the price remains as high as before - which it would be fine if they would have at least someone to fill up the glasses and clean up the tables.