STARBUCKS RESERVE™ Citygate Outlets Store — Restaurant in Islands District

Starbucks Reserve’s coffee is alright. When you’re paying the Reserve price, you’d expect a slightly better environment than typical Starbucks.

Sadly it wasn’t the case in this visit of mine. A guy sitting next to me was talking on the phone and making many phone calls the whole time, which was fine I mean everybody’s entitled to talk on the phone. But for one he was talking very loudly, and for another he was on speaker phone the whole time.

What made it even more disappointing was that the staff, although moving in and out of the Reserve counter and totally witnessed the nuisance this is causing other customers, didn’t intervene and politely asked that man to keep it down.

Starbucks - if you charge Reserve price, please actually reserve an environment for customers who pay for...

Located conveniently near the Tung Chung MTR Station, Starbucks Citygate offers a familiar and efficient coffee experience. The store maintains a standard Starbucks ambiance, providing a comfortable spot for a quick caffeine fix or a brief respite during shopping.

However, it's worth noting that certain customizations, such as adding whipped cream to a Mocha, may incur additional charges. While the base price for a Caffè Mocha is around HK$46, extras like whipped cream or flavored syrups can lead to unexpected costs. This practice isn't unique to this location and can vary across different...

Staff have little to no social skills, no warm welcome, or a smile, no manners, no customer service etiquette, no respect for customers, no hi mam or hi sir or hello, how can I help you, thank you, please, merry Xmas, nothing just rudeness and apathy, it’s sad and pathetic as it ruins the experience of what Starbucks is internationally yet here this has been a piss poor experience. Management should invest in some good quality training in soft skills for its staff, care for its staff, maybe then they will treat the customers better and...