Starbucks — Restaurant in Kowloon

The female employee who worked this afternoon (Nov 14) had very bad service attitude. I purchased a Toffee Nut Latte at around 3 pm. However, due to the staff member's inability to hear my order correctly, she initially entered the wrong order on the screen. When I brought the error to her attention, I was met with extreme impatience, eye-rolling, and a disrespectful attitude. To my disbelief, she even went as far as forcefully throwing the receipt onto the table.

Importantly, I found that she was also very impatient when communicating with other mainland student customers.

I am appalled that such unprofessional behavior took place within a Starbucks store, especially within a university...

Me and my friends come here everyday. We are very happy with the service mr. Sun offers. He is always very enthusiastic, helpful and feels like he is very competent. He definitely deserves the best employee award. We can see how he is dealing with all customers and always tries to make people...

ordered a frappe & a macchiato, coffee tastes sour & frappe was bitter. tastes worse than any of the other starbucks...