The Cloud Bar & Restaurant — Restaurant in Mata Redonda

We had a light lunch here today for two for 80,000 Colones ($77 USD). I would say the ratings from others are unfairly low, maybe because of the prices. I would give it 4.5 stars if I could, but I'm rounding up to five. Plus, it's a spectacular million dollar, five-star view.

We had excellent two cappuccinos, one frozen, for 6,000 colones. So if you just want the view, and the food isn't to your liking, you can sit out on the terrace and enjoy a drink there, or at the bar inside. It was a sports bar atmosphere today with a Real Madrid football game in progress on multiple large screens inside, and broadcast (a bit too loudly) on speakers outside on the terrace.

Our entrees were a good faggettino pasta stuffed with gorgonzola and walnuts. And I had an excellent risotto with maybe 200g of grilled chicken on top, more than I was expecting. You could easily spend 50,000 colones per person if you ordered appetizers, mixed drinks, wine or desserts, which looked excellent, but we didn't try. Everything was much better than expected given the mixed reviews. We arrived at the end of a breakfast buffet that looked excellent, and then saw the lunch buffet spread which also looked good.

The restaurant is separated from the bar, and is quieter, but the menu is the same, at least at lunch, as we were offered on the terrace. For the view outside on the terrace or at the bar is far superior.

The service overall was excellent. There was a slight delay getting seated on the terrace once we decided on that (three staff felt compelled to wait for a missing fourth staffer). But our waiter was a charming old pro who spoke seven languages and praised my truly awful Spanish. We were very well taken care of once we were seated.

My photos capture the panoramic view. It was so captivating, I forgot to take photos of...

Service was very slow, unacceptable - we were the only ones in the whole place and we had to flag someone over to the table every time for every thing. We went for the view which was great but we would never go again. The service was horrible and the food was also horrible. The Caesar salad was the worst I've ever had - very bland and full of capers. I've never had capers in a Caesar salad before! The dressing had no flavor at all. The waitress who did the tableside service was nice but she had no idea what she was doing. Then we ordered the pasta prepared tableside in the parmesan wheel. Horrible presentation, no one knew anything about what they were doing! And the pasta sauce was awful tasting - had no flavor. I can't believe this was a Hilton Hotel restaurant. This was the worst experience in a supposedly high-end restaurant that I've ever had. The bill was over $200 USD and when we complained, the only response was :Thank you very much." I will go out of my way to avoid all Hilton Hotels and Hilton Hotels restaurants...

If you’re in a rush before an event at the stadium don’t go there. We came 2 hours before thinking that was plenty of time. They didn’t even ask for our drinks until 20-30 mins in. By then, realizing they were slow, ordered our food at the same time as drinks. Over an hour later, we asked how much longer our food would take and they said at least another 30mins. We had to cancel our order (never done that before) otherwise we’d have missed the show. There was no apology, nothing, clearly this was standard. So I can’t review the food as we were never able to eat, service was very poor, and the restaurant was nothing more than a standard hotel style restaurant. Only small saving grace was the view but still wouldn’t go...