Spoon • Guachipelín — Restaurant in San Rafael

The food at this restaurant is excellent; I’ll give them that. However, the service leaves much to be desired. For instance, calling to place a takeout or pickup order is often frustrating; they rarely answer the phone, and when they do, they can be quite rude or abrupt.

Additionally, the restaurant frequently runs out of certain menu items or dressings, meaning some dishes are served incomplete; for example, a salad arriving without its proper dressing. The in-person service is also inconsistent: at times it’s slow, disorganized, and even a bit messy.

Overall, while the food quality is impressive, the poor service and lack of organization significantly affect the overall...

Poor customer service !!! They won't change beans for potatoes !!! Owner does not allow them to make customers happy !!! Nice . Been eating here for the last 3 years and I've seen service getting very...

Al personal de Spoon Distrito 4, mil gracias por la forma en que nos ayudaron hoy en la tarde, brindando asistencia a mi madre cuando se atragantó! No solamente al personal por su calma y ayuda inmediata al llamar a la Cruz Roja; a los clientes presentes en ese momento, por llamar a la doctora que practicó el Heimlich y, especialmente, al amabilísimo muchacho sentado a nuestro lado que saldó nuestra cuenta en medio de todo el pánico … todos han sido nuestros ángeles de la guardia! Desde el fondo de nuestro corazón, muchísimas...