McDonald's — Restaurant in Santiago de los Caballeros

I am leaving a review here because it is almost impossible to communicate with them either by email or though the delivery apps. I don't know what it is, but they are very careless many times with order ACCURACY. MANY times, they send the WRONG flavor drink, the WRONG PIE, and put items such as onions on the food when you specifically indicate that you do not want them!!! At least three times, I have gotten and apple pie instead of the strawberry cream pie that I ordered!!!! I hate apple pie, and IT IS NOT THE SAME. I know that sometimes Dominicans think it is no big deal to give you a grape drink when you ordered a Pepsi, but this is ridiculous. There was even a time when I ordered a six dollar caramel frappe and the driver told me they were "out" of them and just brought a little cup of plain ice cream with some m and m's in it!!!! Completely unacceptable. I would like for management to realize this, apologize for it and replace all the items that I have been shorted, wronged, or replaced with unacceptable items without even consulting me or notifying me in any way. It is not right to do this to people. it shows laziness and apathy concerning customer service and quality control. I figure I am OWED about twenty dollars just from screwed up orders from this restaurant on PedidosYa alone. Oh, and PedidosYa never replies or comments on these complaints, either...so...yeah...

So again today for like the sixth time these derelicts put an apple pie in the bag when I ordered the strawberry cream!!!! It cost an additional 100 pesos for the wrong item that I could not even eat. It is remarkable the lack of common sense and amount of disrespect and disregard for customer service this shows. PATHETIC!!!!

Ok, final straw. More onions today and no pie fresa! Rejected the order. I am done. Will never...

Worst experiance . The new crispy sandwitch the chicken breast or the sandwitch is not no where close to what is advertised . The meat is burned and looks like its has been ran over by a steam roller . Im serious go and by a chrispy chicken sandwitch and check it out for your self . I would never go to or by from macbdonalds in the dominican republic ever again . They have 00000 no zip nada customer service . This is another franchise gone down the drain . The managers dont care there is no the customer is right or hey let me fix the meal for you they dont care about nothing . Shame shame...

I was recently this place of Mc Donald because of the new promo given of glasses gift by buying big combos. The customer service is overall so poor the manager was so rude and didn't want to fulfill my request of buying according the promo which I don't understand since I paid for the whole amount of many to get it. I don't feel like coming back again to this place, I'll rather choose to go to Wendy's because they know how to successfully fulfill customer needs and don't try to...