Gaïo Restaurant & Club — Restaurant in Draguignan

Mixed feelings about Gaio...location, performance and food were good, but the service was the worst I ever had... Would I recommend to go there? NO Going from good to bad things: Location: it is amazing, dining here is an experience! There are constant shows with dancers also interacting with the public, very very nice! Food: the food is ok, portions are very small for the price that you pay (look at the beef and potatoes in the picture, 52€). Service: a. Starting from the ordering, the guy who took the order pretended to receive the whole and complete order for our entire group (11 people) by one person, he didn't even want to go one by one asking what they wanted...man it is your job to take the order, not mine. b. The food came asynchronously, with one side of the table finishing the first dish (and already receiving the second one) while one other half of the table did not receive anything. Moreover the food that was supposed to be hot, it was served already cold... c. They basically kicked us away from the dinner table while some people were still ending their drinks, just because they needed to free up the table and prepare it for the club d. The guy who served us complained A LOT about the tip, becoming very angry and treating us poorly. I am there to enjoy myself and in the (overpriced) prices there is already the share to cover the service, we can and do not give you extra if you treat us poorly as described above. e. During the clubbing a service guy literally pushed me angrily, saying to stay away from a table, but I literally was...

DON’T GO! Unacceptable behaviour from the management!!!

I tested positive for COVID so I called to say I couldn’t come. First of all, the hostess encouraged me and my friend to come even if I said I HAD COVID. This show complete lack of care for the other guests and workers. Obviously I said that I don’t feel comfortable exposing waiters and other guests and asked if they would be willing to waive the cancellation fee given it was an health emergency. The hostess confirmed that in cases of illness they do waive the fee even if you let them know less than 24 hours in advance. The next day we got charged the full fee (100€) for not showing up. When we called asking why that was the person said that the GAIO representative who previously talked with me made a mistake and we will have to pay for her mistake….. I asked to speak to the manager and they said they will call us back the next day at the latest. The day after, I called again to ask to discuss with the manager and they told me he would have called me back! It’s been over 3 weeks and no one has contacted us nor replied to my or my friend’s emails. Safe to say their service is HORRIBLE, DISHONEST and they are UNPROFESSIONAL. Be careful when booking with them they will charge you even when they admit the mistakes were caused by their own employees. Record all conversations with any and all employees, they will lie to keep any money from you. Have a paper trail as well, they cannot be trusted. They are like sleezy used...

The most disgusting service and experience I have ever endeavoured. Starting with the food, the sashimi was rubber and stale, I told the waiter please send it back as we physically could not eat it from how thick and rubbery it was. He refused to send it back but agreed after we started arguing. Then he came back with the dish to say the chef said it was fresh. I told them we do not agree and cannot eat it so he finally listened after going back and forth and sent it back. The other sushi meals were just as horrible I’ve never tasted anything so bad, but we didn’t want to complain so we just didn’t say anything and ordered a bowl of fries to just put something in our mouth. Regardless, when the bill came out they kept the sashimi on the bill, and I said that’s a mistake we sent it back, the waiter snapped with attitude and said no we didn’t agree that it wasn’t fresh so you have to pay for it. I’m the type of person to tip 15-20% at every restaurant, I have never taken anything of my bill, I was really shocked. Then the male waiter starting screaming at us and we had to call the manager over who once we explained what happened just walked out mid conversation and they came back with the reprinted receipt with the sashimi off the bill and the waiter was rolling his eyes, snatched the bill out of our hand when we just wanted to double check. Honestly I could go on. Never going again, I’m going to tell every single friend that goes to St Tropez to never visit. Left...