Disgus ting cust omer service!!!! C’était Une Cata strophe (le service)!!! We have been coming to this small bar / resto for the last 6 years. Not great food. No happy hours specials. But the street, rue Bonaparte, is vibey and fun. Nous aimons ce quartier. J’hésite à écrire ce ´review’ parce que j’aime la rue (Bonaparte), et je vais y’aller toujours, mais ce soir nous sommes humiliés par un serveur impoli et insolent. Il sais qu’il est - il a les cheveux noir et porte beaucoup de tatouages. We had a lovely drink and wanted to have a light supper. The place straddles both sides of the street now, so the waiter (a blue eyed one, not the rude dark haired one) told us to sit across the street. When we got there, the rude waiter told us to sit at the back next to the wall. Since we were having dinner and there were plenty of empty tables, I asked to sit closer to the street. He came back to take our order very quickly (unusual for France, non?) but I told him we wanted to study the dinner menu but we would have drinks as well. Then he realised we wanted dinner and told us to sit at the back. I said no and asked to sit across the street, back to where we were, next to the actual restaurant. This is where the s-it hit the fan! Excuse my French. This rude waiter told us to sit next to the wall, even though 2 tables next to that were empty and there was no sign of a reservation. In fact the restaurant was about 40% full at that time (6:45). I asked in French ‘pourquoi’ and he said in English ‘because I tell you to sit there! You sit there!’ Il m’a dit forcément et impoliment ´you sit there because I tell you!’ Malgré ma question ‘mais les tables ici (2) sont libre?’ I said to him the Restaurant told us to move 3 times! Why did he insist on sitting us next to the wall, but he shouted to say because he said so. I sat there demanding for the manager. By this time thé street was curious and one table of about 8 men who sat next to the table we had vacated (or rather MOVED BY THE WAITER!) nodded in sympathy. Oh, I also told the crowd that the waiter was mad - ‘il est fou’. The manager came out after 30 seconds and we thought he came to apologise. Non! He said if we didn’t sit next to the wall we must go!!! He said so loudly the whole street could hear him. I said, we have been coming to your restaurant for 6 years and you don’t even recognise me? I said the waiter was rude and this is how you treat your loyal customers?
Je sais il est inutile d'essayer de lui faire entendre raison. Donc nous sommes partis. Je suis désolé que un resto populaire veut être abîmé par un employé ou deux. Le resto n’était pas complet! Il y avait beaucoup de tables! Si un client ne peux pas choisir un table (quand il y a beaucoup de choix) qui se convient, ou est le service???
We will not go back but I will not keep quiet either. We really thought the manager came to apologise to us but he took the side of one rude waiter and kicked us out! He humiliated us without giving us a chance to explain!
Please, if you are reading this, understand I have been a regular customer with regular requirements without being over the top. We tolerate the typical French service because we know there is a system. We have been living in Nice since 2011. We visit a lot of bars and restaurants and we like most of them. We don’t criticise them for their food or service because most of the time they are OK. But being rude to customers who have been moved 3 times despite them spending money on dinner? Wha t is the purpose of seating customers at the worst table when there are plenty of empty ones? The waiter and the manager have no business sense, nor customer service training.
En faite, je reconnais le patron qui viens de nous exiler, mais il ne me reconnaît...
Read moreHorrible service- first of, my friends and I (we were 3) waited SO long to be seated even though we reserved a table for 9.15 pm. That’s okay though, then we waited for over an hour for the food, in fact it was almost 11pm, even the little appetizers that we ordered came after 45 minutes.. PS they didn’t even give us any bread then. We observed that some people came after us yet they were being served their food way ahead of us. Which was very odd. The waitress even had to guts to tell us that those other guests arrived before when we clearly saw that was NOT the case.. Now about the waitress, she was extremely rude to us the whole time whilst she had another face to other guests for some odd reason? When I asked her, very politely, about how long it would take (after 50 minutes of waiting) she seemed quite aggressive in her reply. I understand that she probably doesn’t speak english, that would be okay, but I could sense that rude tone in her reply in French through her expressions (as if we were waiting for our food for only 5 minutes) The food. I ordered the ravioli with truffle which didn’t taste too bad but NOT worth the price at all, bang average, I’ve had it much BETTER + well priced. Unfortunately, I had a terrible stomach ache from it later. I realized it was through this as the other friend of mine who also ordered it suffered the same!
I’m appalled, as the environment, our little table in the corner with blasting loud music didn’t help our situation as we could not “enjoy the evening” and we were starving till 11 pm. Did not deserve even 1 star on this google review..
Now I normally don’t write reviews for places even if it’s a little bad, but for this, I had to pass the word on. I do not recommend at all! Please save yourselves from some hassle, stomach aches and bad service! You’ll have a good value for your money too when you...
Read moreLate dinner review 🇫🇷🍽🌃
This place is along a super bustling spot at night, filled with many restaurants & terrace tables. Got a table facing street fortunately with no reservation, late after 10pm - great seat to take in the hustle and bustle of Rue Bonaparte.
Server was really friendly and attentive; heroic job as looked to be only him and another chap front of house. The menu is on a board which they move around and leave by your table when ordering.
Ordered the 'Petits calamars farcis à la soubressade' - stuffed small squid, in a Thai coconut sauce and served with rice and a side of bread. Tiramisu for dessert is a fun time - decent sized jar filled with cream, layers of Nutella and...
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