BKNK | Book Nook | Paris Coffee Shop — Restaurant in Paris

We came to this café, ordered a coffee, and sat down to study with our laptops. A few minutes later, an employee came over and asked us to turn them off, explaining that the establishment has a policy that prohibits laptop use on weekends. We were caught off guard and remained still for a moment. We then went back to speak with her to ask why such a rule existed—especially in a café that clearly seems designed for reading and studying—particularly since we weren’t bothering anyone. The employee couldn’t explain the reason for the rule, so we politely asked if we could speak to the manager. She informed us that the manager wasn’t currently present but would be arriving soon. At no point did she mention that it was the manager’s day off—had we known, we would never have insisted on speaking with her. About 5 to 7 minutes later, the manager arrived, visibly irritated, and began speaking to us in a harsh and aggressive tone right from the start. She didn’t let us explain our point of view and immediately accused us of being rude—even though we had remained calm, polite, and respectful throughout the entire exchange. At one point, she even said, “I don’t give a …. , give me a bad review.” We tried to explain to her that her behavior was completely unprofessional and that, since she was asking us to leave, she should refund us. She refused, falsely claiming that we had already consumed our drinks, which was not true. The situation escalated, and the whole café was watching because of the tone she was using. The rest of the staff were polite and professional, simply trying to do their jobs, but the manager’s attitude was shockingly rude, arrogant, and completely unfit for someone in a leadership position. She seemed mainly angry that we had disturbed what she later described as her day off. Such behavior is absolutely unacceptable from someone in a...

Reply to the cafe response - makes you guys look even worse that you retaliated instead of apologising and taking the criticism on board. Instead, you choose to attack the customer. Literally pathetic reply.

We were NOT offered other seating, and why should we sit on seats without backs? What, just because my sister and I are young? That's very ableist of you and you should really consider how you speak to your customers! I am still so baffled by this exchange. If you can't communicate with people, don't work in customer service.

TL:DR - when they say - never judge the book by the cover - well this cafe is the epitome of this saying. The look and the vibes are great, but the toilet is broken/falling apart and the staff is rude. How ironic considering the name of the cafe.

A gorgeous little hidden gem in Paris, but you get the service from hell. When literally every big seating area is taken up by a single person with a laptop, and a group of us 3 sat together and took an extra comfy seat from next to us, the cafe staff asked me to leave that seat for the other table in case 2 people come. I explained that all the other areas were taken, and my mum needs a seat with a back (she was offering us a tiny backless stool), she huffed and puffed and said "I guess I have to make an exception this time". How about you ask the other people not to take up that much space if they are on their own or there were plenty of other individual chairs around us that someone else could have used. I don't understand the need to attack us like that. When you get treated like this, you never want to come back to a place. Such a shame, as otherwise it's the most quiant, gorgeous cafe and the hot chocolate was literally...

My three friends and I entered this beautiful café, excited to try the coffee. We started looking for a place to sit, but the waitress stopped us and shouted after us: "I'm the one who seats people. Okay? You can't just skip the whole line. I'm talking to these people right now."

She was right, but we didn’t realize that was the case because, if I’m not mistaken, she was speaking in French. We didn’t know. We thought she was just communicating with them or handling payments. It was never our intention to skip the line.

From that moment on, she treated us terribly. She clearly wanted to get rid of us. There were still available seats in the café, and we could have been accommodated, but she told us we were "too big of a group". Apparently, for larger groups, you have to book a table through their Instagram. How were we supposed to know that? Since when are four friends considered an unacceptably large group?

While we waited for her to "see what she could do,"she seated two people at a table for four, but we still had to leave—because, apparently, there was "no space" for us.

We’re tourists, and we just wanted to enjoy a coffee in peace. I’m sorry if we made a bad impression, but our initial mistake upon entering the café was due to ignorance, not intention. I don’t know how long this place will last if this...