McDonald's — Restaurant in Tbilisi

Hello! To begin with, some context: this takes place during the Memory Collection promotion, where when you purchase a set for 25 GEL, you receive a glass featuring Shrek or other characters.

The Problem: Initially, I tried to get a collectible glass by ordering it along with a set through Wolt, but twice I received the set without the glass. The second time, they didn’t refund me (a total of 3.65) and didn’t offer to provide the glass. This discouraged me, but didn’t break my spirit.

The next day, I went to a familiar McDonald's and ordered the Memory Collection set. When ordering, I asked several times if the glass with Shrek would be included, and I was told yes! But when I received the order and checked it, I found a glass with Barbie. I asked the manager to replace it, and they responded that they didn’t have any other glasses. I suggested resolving the issue by telling me which restaurant branch I could visit to get the glass I had already paid for. I was told that this was impossible. My request for a refund was also denied, and they were unwilling to accommodate me.

Complaint: This is how just one manager, uninterested in solving the problem, managed to ruin a wonderful relationship with your restaurant, which began for me back in 1996. I believe it is justified to bring to your attention that your Wolt delivery service offer does not reflect reality. It’s also important to note the complete lack of willingness from your manager to resolve this issue, although I wouldn’t blame them entirely, as it was clear that they had no instructions. Their lack of initiative is another matter. Please consider these two points in your future operations. As for me, I would be delighted to receive the glass I’ve been dreaming of and for which I’ve paid three times.

A Personal Note: It may seem that I’ve gone too far over a simple glass, but Shrek taught me that you should never give up, even when things don’t go according to plan. I would like this story to end the way I originally envisioned: so that in the mornings, when I order a McBreakfast, I can pour myself a drink into a Shrek glass and occasionally catch the glint of the morning sun in his happy smile. But so far, this simple plan has been met with failure after failure. Can...

I recently visited this McDonald's branch, and unfortunately, my experience was less than satisfactory. It seems that there are ongoing issues with service and adherence to franchise rules. Orders are often removed from the display before they're ready for pick-up, causing confusion in the order queue.

On my visit, I and my children had to wait for our order for 30 minutes because it was taken to the second floor of the cafe without our number being noticed on the first floor. No one made an effort to find the owner of the order, and by the time we received our food, it was cold, and the coffee had problems.

I would suggest that the owner or management review the qualifications and service of the staff to ensure a better customer experience. It's disappointing when such a well-known chain doesn't meet the...

McDonald’s, what the hell is going on? We waited 50 minutes for a simple order — fries, 4 nuggets, a burger, and a juice. When they finally brought it, they forgot the sauce and the Bubbler drink. I had to go downstairs twice, even though I ordered table service, just to ask for the items I had already paid for. No manager around, staff in green uniforms kept saying they’d check, but nothing changed. Absolutely ridiculous. Losing orders, closing them on the screen before they’re delivered, making the customer chase after missing items — is this your idea of service? McDonald’s should be about speed and reliability. Right now,...