Café Pilz — Restaurant in Berlin

Worst service – good food can’t make up for that.

We arrived as a big group to celebrate a friends birthday and the rude staff really ruined the mood for everyone. Every single staff member we spoke to had an attitude for no reason, was not helpful or friendly at all. When asking about hazel nuts for allergy reasons they freaked and said it’s rude to not mention that with your reservation already. She explained that they won’t clean the kitchen tools and other things again and can’t make sure there’s no nuts in any of the dishes. As we ordered the full menu twice as a big group they already knew in advance what we wanted so they kind of immediately served food before we even had a chance to order drinks. Oh and the whole thing about not standing outside on the pathway for a minute is just ridiculous. So maybe the tables should be ready on time to avoid that instead of calling people out for waiting for their table. Later that evening one staff member brushed one our friends by the shoulder when walking past calling him an a**.

I’ve never experienced something like this before and therefore can’t recommend going there. That’s a shame, because the food itself is good. But at the end of the day you’re going out for dinner for the experience – and that’s one thing that Café Pilz clearly...

Unfortunately this will be the last time I ever stepped a foot in this place. I had always liked it in there but last night I had made a reservation for my birthday dinner with my mother and best friends (including a 7 weeks old baby of my friend) and we have arrived in a complete mess. The waiter's first comment to us was "you cannot sit here, because we need to pass", instead of welcoming us to their restaurant. The night continued when we ordered the entire menu (all dishes and bottles of Cremánt) and no one told us that we will have not even 1 hour to finish all the food. When it was 8.52pm the waiter came and said "in 8 minutes you need to ask you to leave the table". The entire table was full of food, we haven't even ordered wine for the food HAHA. As it was my birthday dinner, we did not even get to finish our food, nor have a glass of wine, nor give gifts and say a toast! It was the worst experience. The restaurant is okay for hipsters and tourists perhaps in Berlin that do not care about service or any standard of decency. The respect and understanding or the intent to offer a solution so we can at least FINISH OUR FOOD we perceived was...

The food is great. Tasty and fresh. The only minutes points are: Service very unprofessional. She actually knew nothing about the options, was hard to get to and not too friendly. She couldn't give us a bill and operating the credit card machine. This is Neukölln service. The acoustic was horrible. There was a noisy group on the other side we couldn't hear each other. But hey this is Neukölln dying-for-attention public. You get just one tiny kind of pita (really tiny and not really a pita) with hummus, and nothing with other plates. Extra pitas cost extra. Not too many options and hardly anything is warm.

I will still come there again, is still a good place and has a lot of things they do right. But they need to get the small quirks...