Glashaus Restaurant — Restaurant in Cologne

It was a nice dinner experience but we expected more. The food is very good, no doubt about that, but it is not immaculate and there is certainly room for improvement. The bread was unfortunately not freshly baked, which is something I would expect in any restaurant offering a 5- or 3-course menu, especially with the associated price tag. The bread itself was rather hard and dry, it seemed like it was baked for the morning or lunch but still served for dinner, it wasn't even warmed up. The salmon-spinach dish was good, but honestly nothing super special. The calf was good but a bit too dry and too well done; not sure what the dry bread thing was supposed to do but it was hard to cut with a knife to be completely honest. The chicken was good but it was also a bit too dry, potatoes in sauce were the star of the dish. Dessert was good, the ice cream was honestly amazing (tasted like Amaretto / Amarettini), but the sponge thingy didn't really convince me. And even though I really like and appreciate the idea of the Bitter Tonic drops in the dessert, as it is super creative and out of the box, I don't think it was very complementary to the palette of the berry dish itself. My absolute highlight of the five courses (besides the amazing ice cream in the dessert) was the Kohlrabi soup. The soup was honestly super delicious and next level with the fish tartar and red currant. So good, really delicious 🤤. The waiting times were plain horrible, even though the restaurant was not even half full. We had the 3- and 5-course menus on our table of six, but after more than 2 hours we had only had 2 courses from the 5-course menu, or even just one single course from the 3-course menu. That is not acceptable, as we had a reservation and already said we were going for the course menus. We had a small child with us and the whole dinner took more than 3 hours, which is just not appropriate at all, especially since there was a much larger table that came after us but finished everything before us. Once we kindly asked staff to please speed up the courses because it was taking just way too much time, they apologised and gave us coffee on the house. They explained that they had 3 groups and it took longer than usual and apologised, also the coffee on the house was really good. That was a nice gesture all in all, but still, the waiting time just made the whole evening way too long and too much for the child, which was just not necessary. It was a birthday celebration and we would have preferred not to spend more than 3 hours in the restaurant. Especially since we were the only table with a small child and just wanted to get home in the end. I really don't understand why exactly our table was chosen to have to wait, with a 10 months old baby. Maybe the kitchen was understaffed as well because it is vacation season at the moment, but that is still no excuse for more than 3 hours for 3 or 5 courses. Service in general is amazing, but we were told in the beginning that they could not find our reservation, however, luckily they still had a large table available. As it turned out, it was our reserved table for six after all and the girl simply didn't check properly. But it left a bitter aftertaste because to think they would have just like that given our reserved table away to a non-reserved walk-in basically, and that almost 10 minutes before the actual reservation time as we were a bit early, makes me worry. It seemed to have been the last available large table for a party of six there by the way. So if we would have been 10 minutes late instead of 10 minutes early, would they have given the table away to someone else already? Biggest let down of the whole location are the toilets though. The gentlemen's bathroom stinks of urine which is completely unacceptable in such a fancy location. It looked clean, it's not dirty, but there is no ventilation or anything and the smell is absolutely disgusting. I don't think guests should have to hold their breath in the stinky bathroom after having paid a lot of money for a 5...

Very sad to pay a huge bill at the day of 6 of July for our friend 60 birthday the reason why you can’t be a Michelin star restaurant and have a mouse running in the property while we were eating the mouse was running between the tables ,and the table that was beside us immediately left and they told us that they didn’t pay the bill on the other hand. We paid the full bill and that was not appropriate for a Michelin star restaurant to have a mouse running in the restaurant. I wondered if that mouse also was running in the kitchen. The service was amazing The staff is really nice unfortunately not professional at all to let your customers pay at the Michelin star restaurant after having a mouse running between tables that was very disgusting and it shows that the hygiene is zero I hope people would not come again to that place because it’s not worthy the money to pay this amount and having a mouse running in the property but thanks for the stuff for being nice and preparing for our friends birthday but still you can’t have a mouse running in a Michelin star...

Great views, great food, but….HORRIBLE service. After waiting 25 min for our drinks, we could finally order our meals…. But we had to wait 45-50 extra minutes to have our dinner, without even a suggestion of bringing us some extra bread or whatever to eat in the meanwhile …much too long. In despite our requests of food, the waiter “Haland” could not be more rude to us. Never seem something like that!!… His words were “ you ordered your meals when the kitchen was nearly closed, it is not my fault, go and talk yourself to the chef”…The responsible of the restaurant, named ..”Angelo” was not even able to say sorry for the delay. In fact he was´t able to say a single word…nothing at all…..Amazing… Apart all that, food and drinks (sushi, meat and wine) were quite good…100 euros per person…(without any deserts). We startet dinner at 21.00 and we finished at...