Hot La Cucina — Restaurant in Dusseldorf

And that one star doesn’t even represent what we experienced tonight. Incredibly poor service and definitely appalling manners to speak to customers. There is absolutely no excuse to speak to even your worst enemy the way we were spoken to tonight- for no fault of ours btw! We arrived at the restaurant and looked whether we could sit outside, however all tables were busy. Thus, we went inside and were asked: Nothing free outside? Rather than hello, sorry that there is nothing free outside, why don’t you take a seat inside (there were plenty of free tables)? When we sat down, we ordered out drinks and food and again the waiter (it seems that he was the son of the owner) forgot the order, and asked in a rather „off“ way for repetition, but no problem, we were not bothered and were friendly towards all staff we had contact with. Our food arrived, and we were told by the waiter that he would suggest that we kept out dog quiet. The dog had been quiet and had barked twice shortly in response to the dog at the neighbouring table. We questioned this and the waiter apologised. This is when his dad- the owner (?) came and started shouting at us in the most obnoxious and rude way I have ever experienced! He told us that if we didn’t like being spoken to in this way, we should leave. I pointed put to him that he wasn’t actually aware of the situation and therefore it would probably be advisable to not get involved as the waiter (his son) had actually apologised? He then repeated that if we didn’t not like how he spoke to us we should leave, and he repeated this one more time. Maybe drinking on the job triggers such behaviour???

Clearly, as a guest, we don’t need to be told to leave three times, especially, as there was nothing that we had done wrong. We wanted to pay- his son (clearly embarrassed by what happened) in fact then wanted to give us the food as a take-away. As a frequent guest, having come here many times- I am truly shocked by this behaviour- and would recommend anyone who is friendly and expects the same back from people- to NOT go there!!! Side note: it seems there were other unhappy guests: as we overheard another table who had complained that the experience was borderline.

For us it was more than borderline- it was UNACCEPTABLE and INCREDIBLY...

Absolutely terrible service. Avoid at all costs. I booked a table for dinner with my kids. Arrived and no table was ready. Was seated at a table that was barely cleaned. No baby chair. No menus were given to us. Other guests that came after us were treated much more preferentially. Menus were slammed on the table after I asked for the third time. When I asked the waiter if he could be a bit nicer to us, he was really rude and lost his temper. He then asked his colleague Kareem to speak to me. Kareem said he will take the side of the staff. Unheard of customer service policy. My son was so upset that he asked me to leave. I am so disappointed by this experience. We used to come here a lot and loved this place. Definitely never coming again. I would tell anyone with kids to avoid this place. They obviously don’t like guests with children. I’d appreciate if the management got in touch with me to...

AVOID AT ALL COSTS!!! worst experience ever. the waiter with the black beard was extremely unfriendly because we are not German (I guess) and on purpose did not put our order in. one and a half hours later he said we are busy we didn't cook it yet should we cancel? we cancelled the order and paid for the drinks we ordered and the lame starter salad which was tasteless and had very poor quality. The bread they served was very cold and hard. 0 knowledge of hospitality, 0 respect for guests. A ruined Sunday night. I would go to Saittavini next door.....