Espresso House Vorsetzen — Restaurant in Hamburg

Unbelievably bad service, don't order frappes because all you will get is lazily thrown together brown liquid that tastes like monkey bum. If you try to return it they'll just say that's the way their products are - thanks for nothing pal. They are located in one of the most touristy spots in Hamburg yet they've run out of lemonades bt 1.30 pm. And the beverages from the fridge weren't even thoroughly chilled....

I went as an English person and honestly it was a freezing cold day in november and we needed some hot drinks and a snack to warm us up and the staff were so nice and were very helpful with my limited german and really saved us on a cold day! Date of experience: November 2023

Also the Coffee and hot chocolate...

Disappointed when during Corona the manager thinks he is exempt from wearing a mask when customers have no choice but to stand/walk next to him. When I asked why he wasn’t wearing one, he said ‘the incidence is going down here’ - despite the fact it has doubled in the last week in Hamburg. Extremely...