Royal Punjab - Indisches Restaurant - Hamburg — Restaurant in Hamburg

This place has a mouse problem. Not a good experience.

We googled best Indian restaurants in Hamburg - this one came up immediately, and was right around the corner from where we were staying. In light of our experience, I'm surprised it has such a high rating.

To be clear, I cannot comment on the food as I did not stay there long enough to taste it. I can only comment on the ambience (which was non-existent), the staff (who were completely unbothered by our complaint), and the mouse (which was the final nail in the proverbial coffin).

It was rather shabby looking from the outside but I was willing to overlook this, initially. Upon entering, the interior décor was no better. Worse still, the place was completely empty and deathly silent. No music, no ambience of any kind. We actually thought it might be closed. Eventually, a staff-member came out from the back. He appeared to be there alone and was dressed in a tracksuit. Again, not problematic in and of itself but not setting a great tone either. The staff member was nice enough but very quiet. Though never rude, customer service is likely not the job for him. I myself work in customer service and have high expectations of other people in that role. I believe you need to be bubbly, friendly, and attentive if you are going to be placed in front of house. The staff member we dealt with was none of these things, unfortunately.

While we perused the menu, another family arrived and were seated near us. The waiter took our order and returned to the kitchen. We had not yet received drinks and cutlery when a mouse appeared from beneath the radiator beside our table. This was the final straw for us. We immediately began gathering our things and one of our party went to inform the staff member that we would be cancelling our order. The other table also noticed the mouse at this point and began to gather their things too.

The staff member seemed surprised that we wanted to cancel our order over this and suggested that we move to a different table away from the mouse. There was no apology and no real recognition of the problem either. Ultimately, he did not seem particularly bothered either way and simply shrugged when we said that moving to another table was not at all an adequate solution.

Save yourself the hassle - there are other, much better Indian...

The taste was good but things were shaddy. First and first if you want the gulab jamun or gajrella from the menu, just help your self and go walking to Dostana store. Either you wait for an hour and get it served cold the same gulab jamun and gajrella or get it there for 12 euro for kg. I will attach the pictures from the dostana store. When asked , we were being told that gulab jamun are being eaten cold. Though the food was good but if you get the food in 1.2 hour when you are the only person in the menu, i think if you have a lots of time and money, you are good luck to go for it. Well i got a parking fine since i parked the car for 2 hrs and it took me more than 2 hrs to just eat 2 main course and 3 naan and the best one is Dostana indian grocery store ka gajrella. And dont become so happy when you meet your own people, its most of the time, they will try to scam you. When asked how much the dostana grocery store gulabjamun will cost , they say dont worry, you just eat and then we will take care from out side, well the price of the gulabjamun was 3.5 euro for 2 pcs and which you can get 12 euros a kg and we were being charged for 3 plate i.e 3.6 * 3 which is - 10.8 wow, if u add 1.2 euros you can get the same more than 25pcs of gulab jamun. And ultimately we fall in the trap paying for the 3 but being asked they took only for 2 plates but with 3.6 euro though the menu the price was 3.5 euro. And well well , save the tax and they dont accept cards , so ultimately as a tourist i had to pay 20 euro atm fees to take out 50 euros.

So be careful, and dont fall in the trap.

#beware #dontfallinthetrap # geneuinereview...

Disappointing Experience – Would Not Recommend

I recently visited this restaurant with a group of 10 people, and unfortunately, our experience was not positive. Food Quality – Not What We Expected • We ordered Chili Chicken (hot), but it did not meet our expectations in terms of taste and quality. • The Paneer Kadhai had very few paneer pieces and mostly consisted of gravy, which we found disappointing. • In our opinion, the food lacked flavor and was not what we were hoping for. Service – Very Slow • The service took longer than we expected. Even though the restaurant was not very busy, our food arrived after a long wait. • We felt that the staff was not very attentive to our table. Payment Issues – Inconvenient for Customers • When it was time to pay, we were informed that their online payment system was not working due to an “internet issue” and that we could only pay in cash. • Since we did not have enough cash, we were advised to withdraw money from a nearby ATM. However, this would have cost us an extra €4 in fees, which we found inconvenient. • Additionally, we were not provided with a printed bill, which we personally found unusual. Time Pressure – Unpleasant Ending to Our Visit • Since I had a train to catch in 15 minutes, I had to quickly withdraw cash and pay under time pressure, which added unnecessary stress.

Overall, this was not a good experience for us, and we personally would not return. This is our honest opinion based on our visit. We hope the restaurant considers improving its service and transparency regarding...