Augustiner Bürgerheim — Restaurant in Munich

Food is good 👍 nothing to complain about I liked it Ambience is also good 👍, a very cosy restaurant Prices are okay 🆗 , nothing cheaper not very expensive .A bit on the moderate to expensive side Finally Service is bad 👎👎.Here is what I want to mention more details This restaurant need to teach their waiters the importance of serving and attending the customers properly When we glance through menu , A nice young lady asked what we would like to drink .We ordered two beers from tap and received it .All fine . Next A man who is in his young age took the order .He was not wearing any uniform unlike others .I asked for tagensuppe (soup of the day, Schwinebarten .My friend ordered pizza 3 .After sometime, we got food and the man served the same .here is my problem starts -as given in the picture, I got soup and my food altogether.What ????? I got very angry and annoyed .it is a basic principle in hotel management that you serve soup first and then food or atleast ask your customer if you haven’t learned it yet !!!Look at the pic .Am I supposed to eat everything at same time??it would have been good then if he also bring some dessert together so that I can eat everything at same time ! I am not getting enough time to eat or enjoy soup where I will have concerns of my food will loose it’s hot and I have to Eat at it cold . I raised this as a concern and ask why I am Served like that when the young lady was around me .She apologised though solution of reheating the food was unacceptable for me My point is that a person pay money and spend his time in restaurants not only because of food , but also to enjoy ambiences and expect good service If your employees are not having this knowledge, please educate them the manners in hospitality and restaurant than spoil your name !!!I this is not a casual job!!!

I am very angry and don’t want to express more considering the other good factors

Usually I understand the difficulties of people working in restaurants and I don’t complaint about delay .This is too much if one don’t know the basics...

We took a school trip through EF Education First tour group and this was our dinner for our night in Munich. EF makes all reservations for hotels and restaurants before we ever leave home. As soon as we arrived to the restaurant the employees were rude and off putting to our group as if they did not want us there. The manager yelled at our tour director in the middle of the restaurant in front of everyone because we had three special meals that were requested prior, one gluten free and two vegetarians, and he claimed we never let them know. (By this time, we had eaten at 6 other restaurants in Eroupe, 3 different countries, who were aware of and accommodated theses special dietary restrictions, so this seemed odd to our group.) After we were all served and eating our pre planned meals that we did not get to choose, the manager again approached our tour director at her table while she was in the middle of her meal and continued to yell at her. It was absolutely disgusting behavior from this employee and totally ruined our time there and left a bad impression that overrode the food and atmosphere experience.

I commend our tour director for how she tactfully handled this enraged man.

I attached pictures of manager who yelled at our tour director and of the restaurant for...

If you're in the mood for a fantastic German dining experience, look no further than Augustiner Bürgerheim! The beer here is top-notch – rich, flavorful, and perfectly brewed. Whether you're a fan of a classic lager or looking to try something new, you won't be disappointed. As for the food, it's absolutely delicious. Traditional German dishes are done to perfection, from hearty sausages to mouthwatering pretzels and schnitzels that will make your taste buds dance.

While the staff may not be fluent in English, they more than make up for it with their warmth, friendliness, and impeccable service. They go out of their way to ensure you feel welcome and well taken care of. Even with the language barrier, the atmosphere is incredibly inviting, and the staff’s kindness more than makes up for any miscommunication. A wonderful place to enjoy good beer, great food, and even better hospitality! Highly...