Auroom — Restaurant in Munich

I absolutely love this bar! It’s one of the best bars I’ve ever been to in Munich. The cocktails are amazing, and the owner is simply a great guy. I’ve been here countless times with friends, and whenever I came with my dog, he always brought him treats. This has been my favorite bar for a long time, and I recommended it to everyone.

But unfortunately, after today’s incident, I don’t think I’ll be coming back. I parked my scooter incorrectly, and instead of approaching me and politely asking me to move it, the waiter started yelling at me in a very rude manner, right in front of all the guests. I fully understand that I parked it wrong and would have had no problem moving it to the parking zone — that’s not the issue. The issue is the way it was handled: shouting instead of respect. And this wasn’t even the first time — it was already the second time I experienced such rude and unprofessional behavior from the same waiter.

I told him directly that the way he was speaking to me was absolutely unacceptable, and that because of him I would no longer come back to this bar. His answer was simply “no problem.” That kind of attitude toward loyal guests is very sad. Especially because I was actually planning to sit down there with my friends today. The absolutely terrible service in the face of this waiter overshadows everything good about this place.

It’s such a shame, because I truly loved this bar and its atmosphere, but after this experience, I don’t feel like coming...

Later Edit: Just to clarify: No one snapped at you—quite the opposite. We actually complimented you and your cocktails, yet out of nowhere, you started acting like an emotionally unstable snob. My kids have better manners than you!

Also, you lied about being the owner. If your manager allows you to treat customers this way, then their social and communication skills must be even worse than yours.

Oh, and about those cocktails? They were just average. We were simply being polite. We usually are, as opposed to you.

Terrible Experience – Avoid This Place

I had an absolutely awful experience at Auroom. I visited with a couple of female friends, expecting a fun night out, but instead, we were met with hostility—from the owner himself.

He scolded and shouted at us for no reason, treating us with complete disrespect. What made this even worse was that he seemed to target my Chinese friend specifically, picking a completely unnecessary fight with her. The way he acted was not only unprofessional but also felt disturbingly discriminatory.

When the owner of a place behaves like this, it says everything about the establishment. If you care about being treated with basic respect, do yourself a favor and stay away. Plenty of other bars in Munich actually value...

This rating is just for the service there as we had to leave after waiting 50 minutes for 2 cocktails: Waiting around 20 minutes, the waiter comes and takes our order ignoring us several time before and taking orders of the other customers coming after us. He shows us a QR code for the Luca app and forced us to scan it.I ask for paper as I did not have the app. he asked me to leave because I asked for paper and pen to write my data. My friend had the app and we decided to stay anyway after such a rude reaction, knowing that every other place in Munich offer also paper and pen. Waiting exactly 30 minutes (The luca app has a timer) still we did not get our cocktails (others tables were also annoyed of long waiting time and very arrogant waiter) we have decided to leave as It was already too late. So If you care about service and polite staff, thats not the...