Centro Hotel Mondial München, Trademark Collection by Wyndham — Hotel in Munich

I recently stayed at this hotel in Munich and had a mostly bad experience. Here's a rundown of my stay:

Pros:

Friendly Staff: The people at the front desk were nice and accommodating. They let us store our bags for free, which was a big help. Free Wi-Fi: The Wi-Fi was free and worked well during our stay. Breakfast Buffet: The breakfast buffet was decent, providing a good start to the day. Central Location: The hotel is centrally located, making it easy to get to different places in the city. Small Balcony: Our room had a small balcony with chairs, which was a nice touch.

Cons:

Unsafe Surroundings: Every time we left the hotel, we encountered people on drugs, passed out, washing themselves in the fountain, and even witnessed a man and woman hitting each other. The area around the hotel felt very unsafe. Expensive Rates: We paid $1,044 for three nights (Wednesday - Saturday), which was very expensive for what we received. No AC or Fan: There was no air conditioning or fan in the room. We had to sleep with the window and balcony door open, hoping no one would enter during the night. No Safe: There was no safe in the room to store valuables. No Wash Cloths: The hotel did not provide wash cloths. Poor Shower Design: The shower nozzle was pointed toward the shower curtain, causing water to shoot out and soak the bathroom floor. You had to hold onto the nozzle the entire time to direct the water properly. Lack of Toiletries: Instead of separate body wash, shampoo, and conditioner, there was a "3-in-1 gel." No Refrigerator: The room did not have a refrigerator. Potential Noise: Although we didn't experience noise, other reviews mentioned that the club across the street could be loud. Overall, the negative aspects far outweighed the positives. For the price we paid, the experience was not worth it. I do not recommend staying here. Consider booking early to find a better option in Munich.

Edit: I’d like to clarify a couple of points in response to the hotel's comments. My description of the surroundings was based on my personal experience and what I observed during my stay. Also, while the hotel mentioned that fans are available on request, we weren't informed of this when we mentioned the room was hot. It's good to know fans can be requested, but this information would have been really helpful...

I was a bit unsure whether or not I should book this hotel as it had some mixed reviews, but I took the chance. The hotel is located just a few meters from Sendlinger Tor which is just one metro stop away from Munich central station. Sendlinger Tor is a hub serving six metro lines and four tram lines. You also have a large number of bars, restaurants and shops in close walking distance from the hotel. ||||Check-in was hassle free and the receptionist was very friendly although he could barely speak a word of English. Kinda strange when you work at a hotel in a major city. The single room was much bigger than the impression I got from the pictures. It had a large bed, table with a chair, a shelf for your luggage, an ensuite bathroom and even a private balcony. ||||The hotel reception is open 24/7, but guests don't get their own key to the main entrance. At night, the receptionist has to open the door for you. This is where things went wrong for me at my first night. After going to one of the bars in the area, I got home at night with no receptionist present. I rang the door bell and knocked on the door and windows around the reception but nobody was there. I think I waited for almost half an hour before I gave up and decided to search for alternative entrances. Luckily I found a fire door in the backyard that I managed to get open so I could get to my room for a good night's sleep. I complained about this to the staff in the morning and they apologised for the inconvenience and promised to take this up with the receptionists on the night shift. ||||I paid around €350 for three nights, which I think was a reasonable price for the stay. All in all, I was happy with my stay here but I can't give it more than 3/5 stars due to the inconvenience being locked out at night because the receptionist was...

Stayed for two nights in mid-May 2025. The location was convenient and one block from the metro and tram; and walking distance to city center about 10-15 minutes, however you can also jump on the metro one stop. Closes grocery was about 5 minutes walk.

Pros: Bed was comfy and large room, bathtub in the unit, elevator

Cons: No AC (I was not aware of this prior to booking/ couldn't find any information online); Front staff is from Argentina and did not know much about the area/ could not provide any recommendations; Room was filthy - sheets, furniture and baseboards were dusty and had a lot of long black hair, had to change sheets with set front desk gave me (no assistance on changing the sheets) and the sheets were twin size for the double bed; Fan provided was extremely dusty as if never cleaned in 5 years; Front facing to a bar that was up partying until 3am and then trash trucks come at 5-6am so it was extremely noisy. Since room was very hot, and the noise outside made it impossible to open windows and get a good night sleep. Also room next to me was being painted and the smell lingered into my room. Room provided bare minimum - no coffee or tea maker, have to ask for a fan. Area around metro is a little diverse and a lot of people sitting in the park drinking so be aware of your surroundings when walking, especially at night. Also the red light district is about a block or two away - be advised.

Location was the only thing really going for it. I would only stay again in very cold months and on the back side of the hotel, not...