Madam Anna Ekke – Glockenbach — Restaurant in Munich

We visited Anna Ekke for brunch on Sunday. This was our first visit and probably our last for a foreseeable future. The vibe wasn’t there.

The place was packed with 6-8 groups constantly waiting in the queue for a free table. There’s around 10 tables outside and 10 inside, which already seats a significant volume of guests. Reservations are highly recommended. Even though staff did their best in taking care of the guests (and with a smile on their face, excellent job 🥰), it did not make it up for the most obvious bottleneck, which was the kitchen.

After being seated, we had placed our order within 5 minutes and got our drinks within next 5 minutes. Unfortunately, it took 50 minuted more to get our food. Five zero. When inquired about status of the order, we were told that kitchen is not dealing well with the volume of people. I think it’s very relevant to ask why does the staff keep seating people if the kitchen is overloaded instead of keeping them 5-10 more minutes in the queue. Once you are seated and you’ve placed your order, you do expect to receive the food within next 10-20 minutes.

The food itself was, nevertheless, on the nicer side - incomparable to the usual breakfast junk you get around Munich. We tried Eggs Benedict and Turkish eggs.

The only weak spot was the hollandaise sauce, which was diluted to the liquid consistency and had very little taste. The rest was very nice - delicious bread, good ham, perfect seasoning of Turkish eggs… Again, compared to the usual “hollandaise” = store bought Dr. Oetker mixture which is heated in the place (making it “hausgemacht”, lol), this was a perfect change. However, if you pride yourself on a homemade sauce, then please make it to appear as a sauce and not a splash of yellowish water.

I do recommend everyone to visit though - despite the drawbacks, this was still the 2nd best brunch I’ve had in the city in the last 5 years. The bar for good food in Munich is unfortunately still...

We were a bit disappointed with our visit, and it seemed like it might be due to not having enough staff. We tried calling the restaurant, but couldn't get through, so we decided to go there in person. We had to wait quite a while for a table, which would have been okay except there were empty tables available during our wait. We ordered, but both of our dishes were wrong. We tried to get the waiter's attention, and I even raised my voice, but she didn't seem to notice. Finally, she came over and just said "Yes, I know, I brought the wrong dishes. Do you want the correct ones?" It felt a bit rude.

Paying the bill also took longer than expected. Even though we told the waiter a taxi was waiting, she served the table next to us first, which delayed us further. All of us, including the taxi driver, were surprised because we had told them we were in a hurry. Overall, we spent an hour and 30 minutes in the restaurant, longer than we planned for lunch. This delay was mainly because of the confusion in the restaurant.

I should mention that we didn't receive an apology or any discount for the inconvenience. The food was alright, but the waiter's attitude really affected...

After waiting 1.5 hours before sitting down, we finally ordered our food and got the reply, “ sorry we are out of that”. We were upset but somehow waiters were more upset than we were. They got grumpy and had a passive aggressive attitude. The atmosphere is really nice and the food looks nice on the menu but the service is horrible. When we were waiting on the line, there were two empty tables and it still took them half an hour to place us. Very annoyed by the service experience, and French toast definitely did not worth the wait.

Edit: the cafe attempted to delete my review by contacting Google and alleging that I never visited this cafe. To refute this, I submitted my invoice as evidence. While this cafe may generally be pleasant and my experience might have been an isolated incident, acknowledging it would have been appropriate. However, the effort to erase negative feedback is concerning. Had I not noticed the email from Google, my comment and rating would have been removed. Is this a practice used to maintain high ratings? Such an approach is questionable and not the right way to handle...