Marta

Pretty dining ambience but terrible service even to a solo diner. Ordered a cocktail. a starter and a main. Cocktail and starter came promptly and cocktail tasted good, but had to wait 40 minutes after finishing starter and still no service staff checked on me or cleared my starter. Had to get the attention of the floor manager but he just nodded and walked away. He got a colleague to check on me instead and I said I was waiting for my main course (risotto). 20 minutes later a plate of risotto finally arrived but it was not the one I ordered. Informed the staff it was the wrong dish and if she could get the floor manager who took my order to come and clarify but was subsequently ignored. Staff told me I had to wait longer if I wanted to change the risotto and I replied I have already waited an hour. No apologies or comments from them. The correct dish came around 15 minutes later. Thank god it was faster than the previous 1 hour wait.

Getting the bill took a bit longer than 15 minutes.

I generally tolerate mediocre service standards pretty well and I understand that the restaurant was busy but and having dined alone I was a fuss-free customer but this experience was truly unacceptable. What was supposed to be an enjoyable casual dinner turned out to be a 3 hours long dinner with more than half the time waiting. I also would like to highlight the floor manager’s service was terrible - he did not utter a word of acknowledgement, just nodded to me whenever I ordered or requested for my bill/main course. I hope this is not because I am the only Asian in the restaurant and he could just brush me off like that.