We arrived at 7pm. The waiter told us there is one place which has been reserved at 7.30, but you could sit here since they will not come immediately. We just sit and is ready that we may change a table at 7.30. The guys who has reserved came at 7.33, which is
Read moreNot authentic Sichuan food at all. And they don’t take allergens seriously! Bad service!
So the attitude of your reply is: Is it the customer's fault that the dishes are not authentic? I told you that a friend is allergic to celery. Two of your five dishes have celery. Your waitress just did not take it seriously! Only after our complaints, then you changed the dishes. German friends don't know how to use chopsticks. They asked for a fork, but your waitress just ignored it. Is it the customer's fault? Your attitude just sounds like you've done a good job. ridiculous! Usually I pay tips when I am satisfied with the service, that’s why I just have a few Google reviews. Besides, any of my previous reviews do not have any connections and cannot influence my bad impressions in your restaurant! I think what you need to do right now is rethink how to improve your service, not just find any excuses or leave some sarcastic comments to your customers. That will not be a business that...
Read moreCouple things were very disappointing: Staff ignored the Germans in our group (one talked to the waiter who just walked away) -Waiter only spoke chinese to the Chinese in our group. Waiter did not know any German/English, such as Allergies, Fork or Nuts. -Allergies were not taken serious, waiter gave false information. Staff never apologized or offered discounts/ deserts. Food portions were small and expensive. Quality was bad, lots of fatt and bones. ribs were not tender and stuck to the bone ink fish was chewy and not cooked right Drinks are small and expensive -Asked for a fork, which was...
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