The Buka Restaurant, Osu, Accra — Restaurant in Accra

Been to Buka Restaurant twice within two weeks in December 2023.

1st experience was GREAT, I ordered banku with grilled tilapia and a bissap for drink. Food was so tasty and yummy. Service from the server was great and smooth as well. Went around evening time and it was not busy in the sense that my partner and I were seated immediately around 1900. 10/10 experience.

2nd experience was awful. Arrived to the restaurant at 1446 and it was SOOOO busy with people traffic which is fair because there are a lot of tourists around this time of the year (AKA "detty december). I went straight to the hostess to put my name down for a table for 2 (for myself and a friend) and she told me that it was going to be between a 25-30 minute wait. Wrong, we ended up getting our table at 1600. I understand that during busy times, some servers can get frustrated and even end up making mistakes. Unfortunately our server did not tend to us with our needs whenever we asked. My friend asked for ice for our drinks four times, and our server kept on forgetting. I ordered kontomire stew with boiled yam. When the food came, it came with a silver cover over the plate - I took the silver cover off and it did not look like what I had ordered (I think it was empusi stew with rice). I called the server and she realized that she accidently swapped my order with the neighbouring table's order so swapped it back. The kontomire stew did not taste the greatest anyway. Meanwhile, my friend ordered half chicken plus fried yam fries and she said it was "ok". I also ordered gari fortor plus kelewele as TAKEOUT so I could give it to my partner to eat when I got home. When it came to paying for our bill, our server did not split it.

When I got home, I opened the takeout for my partner just to check. Unfortunately, Buka got the takeout partially wrong. It was gari fortor in one container and there was another container but it wasn't kelewele - it was an already bitten chicken. I called the restaurant twice to make a complaint and at least find a solution. Twice, it was a different voice over the phone and both of them said that they were going to talk to the manager and call back. It's the next day as I am typing this, and they have never called back once with a solution.

My only honest feedback is that the people at Buka should tend to fix their mistakes - especially if it's a takeout order. Because if there were any mistakes that happened while dining inside the restaurant then I'm sure the mistakes would've been handled appropriately. But why not handle the mistakes of a...

I’ve visited Buka Restaurant three times, with my most recent visit being yesterday. While the food is undeniably delicious, the overall experience is let down by poor queue management and lackluster service.

During my visit yesterday in December, my friends and I were told the waiting time for a table would be an hour. We eventually got seated after that time, but then had to wait an additional hour and a half for our food to arrive. To make matters worse, I had ordered snails and was looking forward to trying them, only to be informed last minute when our food ARRIVED that snails were out of stock. The lack of communication about menu availability was very frustrating.

There was a long queue of customers outside waiting to be seated, including those who had made reservations. It’s disappointing to see that even reserved seats were not honored in a timely manner, with some customers waiting over an hour to be seated. Some customers to use the seats to continue conversations despite the fact that they had finished eating and paid their bills. Seeing this whilst waiting to be seated was very frustrating and staff don’t seem to know how to handle such situations. This indicates a serious flaw in queue management.

The staff, though extremely nice and polite, seemed disorganized. Simple questions took an eternity to get answers, and there was a noticeable lack of coordination between them. It’s clear that processes need to be improved to ensure smoother service and better communication.

Another concern is the environment within the restaurant. The absence of air conditioning in the main dining areas makes the experience uncomfortable, especially during hotter months like December. Adding AC would greatly enhance the dining experience.

Lastly, while the food is great, the service doesn’t match up. Paying for service charges feels unjustified when the wait times and overall service quality are so poor. Waiting 1.5 hours to be seated and the same amount of time for food is completely unacceptable. I would rate the service a 4/10.

Buka has so much potential due to its excellent cuisine, but until the queue management, service, and comfort issues are addressed, the overall experience will continue to suffer. I hope to see...

(CAUTION!!! IF YOU WANT GOOD SERVICE MAYBE DONT GO HERE) Atmosphere was excellent very cheerful and nice, with live music and fans everywhere it was a very pleasant place to be at the only down side was the waitress Abena was so angry at us because she misunderstood our drink order and had to have another drink made, she then proceeded to give us the worst service ever! She rushed us to order because she was not satisfied with us ordering appetizers first smh, She ignored our needs the entire meal, while she danced and had fun with coworkers in the back, which is very unfortunate because this was our first experience here at this restaurant while here on our honeymoon, and I’m fearing it will be the last, she made our night miserable with her terrible attitude and rudeness. We ordered wings and a salad for appetizers, we never got the salad, never got asked if we wanted anything else to drink, she quickly picked up plates and left before we could ask for anything else, honestly what was supposed to be a nice romantic evening got ruined by a very petulant childish waitress. I lost my appetite and neither of us could finish our food. Honestly the Guinea foul I had was dry asl with almost non existent meat, so if your hungry don’t order it, but I would have loved to have one of the nice coconuts everyone was drinking but Abena made sure she didn’t stop and attend to us so we couldn’t ask for anything else..I would have liked another cocktail to pay for with my hard earned money too! but she made sure we didn’t get a speck of anything more than what we originally ordered and less honestly if you count the salad we never got, but it’s a real shame that workers will run your business into the ground with poor service and attitudes. I gave up and asked for the check and decided to leave and of course she came and snatched the placemats and walked off without a second glance, not a thank you not a see you next time after we payed. EXTREMELY EXTREMELY DISAPPOINTING EXPERIENCE the worst thing is when I tried to speak with a manager I was told he was otherwise “occupied “ code for im not dealing with any dissatisfaction from...