The Honeysuckle Pub & Restaurant - Labone

My friend and I visited Honeysuckle, Labone last night and had an awful experience. We ordered our drinks from a waitress (Anita) and was still glancing through the menu since we weren’t sure what we wanted. After some few minutes, we signaled to a staff (BB) who took our orders since the other staff (Anita) was waiting on other tables due to the busy nature of the place at the moment. Unbelievably, we waited on our food for nearly two hours( 1hr 45mins to be precise). We were getting agitated so decided to signal the waitress who brought our drinks(Anita) and asked her if our order was ready and could follow-up, but from her expression, she had no idea what we were talking about. So, we told her that, her colleague (BB) took our order almost two hours ago. Even if we hadn’t ordered, she was to come back to our table to ask if we needed anything else since our glasses were empty. Only for us to get to BB, he also said he told a colleague ( Richard) to take the order but he didn’t actually do as he was told. We were really hurt aside being famished. So the question I asked was, Why didn’t Anita ask whether we needed anything else after clearing our table (glasses) ?. Providing good and quality customer care services should be their core, you may serve great food and drinks but the way you handle your customers would determine whether to return or not.I am a manager myself at a health institution so I really know what I am talking about. The funny thing was that, they were unapologetic about the situation which got me furious and we had to leave to a place nearby(Shogun) to find something to eat. I expected them to take control of the situation at least , trying to retake the order but hell no. And trust me, at (Shogun) , their customer care services were awesome and terrific from the moment we entered, ordered our food and they finding out if we really enjoyed our meal. You loss two customers last night and I don’t know about other customers whom have also gone through this horrible experience.I would be grateful if the manager or owner really reads this piece and train or sensitize their staff on quality customer care services and improvement before they collapse the business. Thank you.