UPANO — Restaurant in Municipality of Rethymnon

We asked for paella for 2. We have had it before when visiting greece. I know it is a spanish dish but when it is titled as a paella i expect it to taste like paella. The dish came and it looked like rice pudding. It tasted disgusting. Like a mushroom rissotto with sea food. I complained and the waiter took it back to the chef. It was replaced with exactly the same dish. The waiter went on to tell us that thats how pealla is in Greece. I found that unacceptable but we were charged for the meal even though it was bearly eaten. There was no colouring. Saffron (main ingredient of a paella) Im affriad we were very disappointed with our visit.

This is their reply : Firts of all we would like to apologize for your disappointment in our restaurant. We want always for our guests to enjoy the area and the tastes of Upano restaurant.

Now, i would like also to explain how our dish paella is made by our chef . Is a light version of the original Spanish paella that attracts mostly the local customer and is based on a traditional way (without meat as you realised) However we dont want to copy the Spanish paella .

Best regards

Upano Restaurant

I replied to this comment but think they have...

This restaurant is worth one star. The one star is just only because it looks nice. That’s about it. We ordered one appetizer, but got two. My spaghetti carbonara tasted like pasta with water and weird meat pieces. The climax of the evening was the risotto with mushrooms that my girlfriend ordered. One of the mushrooms tasted really bad (sour) which caused nausea in her. The response of the restaurant was ridiculous: the waiter told her she probably didn’t like parmesan or mushrooms (while pouring more wine into her glass!) and the host asked me multiple times later if she drunk too much alcohol (what?). After all of this he told us how good their quality was and some completely irrelevant details about mushrooms. All they should have done is take responsibility, but they went into defense... Oh and it’s overpriced too, the most expensive in Crete so far. It was a disappointing evening that ended bad. A tip: stay out of this street and go...

If you are in the area of Platanes, Upano is a must!!! My family and I spent two wonderful evenings eating dinner here. The atmosphere is laid back but also semi formal. After midnight the kitchen closes and the restaurant turns into more of a club vibe. The food Is great and they have a wide variety. The first night, I tried thier sushi, and would highly recommend it, I frequent Japan and have eaten some of the best sushi in the world, so that's saying something. The second night I had the paella and it was great as well. The rest of my family enjoyed thier meals my mom even said "this is the best meal I've had in a very long time!". The service was excellent and we were treated like royalty. Their hookah was good as well. All around great food, and...