VERY BAD COMPLAINT MANAGEMENT - CATCH OF THE DAY IS FROZEN FISH (Tourist Scam))

Absolute disaster!

Having read so many positive reviews I booked a sea edge table for the celebration of my boyfriends birthday. We were so happy to experience delicious Greek cuisine and catch of the day fish. Unfortunately, we were deeply disappointed with the bad quality food & rude service, which almost ruined our evening.

In the beginning, the waitress offered us the menu and highly recommended the daily specials: two different kinds of "catch of the day" fish, fresh fish salad with caviar for the appetizer.

The appetizer salad was just swimming in mayonnaise and the taste was rather like fish from tins than fresh fish, so that we asked for some lemon and chopped cucumbers to neutralize the taste of canned fish. First disappointment.

To be fair, the bread and the aubergine salad tasted really good.

After that, came the main course which was absolutely criminal.

Both mains were not eatable at all. We are sure it was a defrosted fish, which was very dry. The fish meat didn´t fall easily apart as it normally should with a fresh catch of the day fish. instead, it was chewy and oversalted. My boyfriend's dish was full of panade and under the panade, you could find the same tasteless and oversalted peace of defrosted fish.

Both dishes were returned to the kitchen uneaten.

We tried to complain about the dishes and explain our disappointment in a polite way,

Instead of carefully listening to a costumers complaint, the staff just took our plates and didn't even ask what was wrong with food nor listen to what we had to say.

Without listening to what we had to say the reply was just: "The fish is fresh" and "it's okay, we take it back". We think that this is a sign of a tourist scam that has been exposed. Because a caring caterer would want to listen to what the costumers have to say.

To be fair the staff came back with the menus to offer an alternative main. We did decline the offer, trank our wine and asked for the bill.

As I paid the bill, I tried again to communicate with the waitress and try to explain what was wrong with the food, but again she turned her back and went away while I was still speaking to her. For me, this was another display of rude behavior.

In the end, I don´t know what was worse: the unprofessional and rude behavior, the careless complaint management, or the very bad fish which was most probably just defrosted.

Last but not least the food was highly overpriced. We paid 45 EUR for two starters and one bottle of Wine and Water.