Pizza Hut Budapest Király — Restaurant in Budapest

Today, I had an incredibly disappointing experience with my food delivery order. I ordered two pizzas from what I assumed was a reliable source, Pizza Hut. However, it took an astonishing 2 hours and 45 minutes for my order to arrive, and even then, it never showed up. Despite calling three times, I received no clear answer on the whereabouts of my pizza. Frustrated by the lack of communication and the absence of an estimated delivery time, I ultimately decided to cancel my order. To put it into perspective, walking to the restaurant myself would have only taken me 14 minutes.

What infuriates me even more is the lack of transparency. Why wasn't I informed that the delivery service couldn't fulfill orders for pizzas, which are supposed to be the core product of the company? It's unacceptable and frankly embarrassing. Thankfully, Pizza Forte came to the rescue, and I'm now enjoying my pizza. Next time, I'll be sure to support businesses that value and respect their customers.

To add insult to injury, the reimbursement process for the payment I made upfront will apparently take three business days. I demand an explanation for this chaos.

I'm more than willing to share my experience online to help others make informed decisions about where they order from. If you're craving pizza, I highly recommend Pizza Forte for a reliable and...

Today I had the worst experience I ever had in a food delivery order. I have ordered 2 pizzas, something that I guess Pizzahut does however it been taken 2 and 45 minutes and where is my order???? I called 3 times and no one where able to answer my question where is my pizza??? So I cancelled because there was no estimated time of delivery... If I would go by feet to the restaurant I would take 14 minutes walking.. What make me more upset is why you where not honest with me saying that a delivery restaurant can't deliver pizzas which is something that is the main product of your company? This is a shame... This is ridiculous... Thank you pizza Forte I'm having my pizza now... So next time I will be certain and order for someone who at list respect the customer.and honor their customers .. Ahh of course there is the cherry on the top of this cake... The reimbursement form something that I pay immediately will take 3 business days... I really want someone to give me at list a justification of that mess..

I will help your restaurant validating the way you deserve on the internet and make sure that at list some of hundred people think twice before...

What a disgrace for Pizza Hut... I thankfully had a positive experience in another Pizza Hut in Budapest, so it didn't completely ruin my love for it, but this location should do sth drastic... anyone can easily see how understaffed they are, and although the waiting line and the amount of angry customers were huge, the stuff tried to be polite and work as fast as possible...however it objectively was not enough unfortunately and I had to wait for 2 cold pizzas for 57'... the pizzas were probably ready aroound 25' earlier to that, but there was such a huge chaos, that they were sitting in a huge pile of more than 30 full Pizza boxes that were unidentified... the pizzas themself, tastes like bad, undercooked, frozen pizzas, not even close to the Pizza hut taste and quality. Such a huge disappointment. I've had Pizza hut in more than 16 countries and multiple locations with varied opinions but never sth this terrible and disappointing. Again the stuff working at the moment, were definitely doing their best and only the upper management...