McDonald's — Restaurant in Bengaluru

Review: Disappointing Experience at McDonald's

I recently visited McDonald's, expecting the usual fast-food convenience, but my experience was far from satisfactory. Here's what went wrong:

Delay: It took an astonishing 40 minutes to get my order. For a fast-food chain, this is completely unacceptable.

Mistake in Order: When my order finally arrived, it was incorrect. The staff had punched in the wrong items, forcing me to wait even longer for corrections.

Bad Service The service was disorganized and slow. It seemed like the staff had no urgency, even with multiple customers waiting.

Poor Customer Service: When I tried to address the issues, the staff were indifferent and dismissive. There was no apology or effort to make things right.

Uncomfortable Environment: The restaurant was too hot inside, making the waiting experience even more unbearable. It felt like the air conditioning wasn’t working or wasn’t turned on.

Lack of Accountability: The overall attitude of the staff gave the impression that nobody cared about the customers or the poor service being provided.

This visit was a huge disappointment. McDonald's needs to seriously improve its customer service, order accuracy, and in-store comfort to retain...

Review is for dine in. Food is good. But what I loved is the way they're maintaining the restaurant. As soon as I entered the restaurant two young ladies greeted me with a good smile and took me towards kioski where you can order ahead and pay. Once the payment is done, they'd give you a number plate kind of thing for table service. As soon as I sat at the table ordering my hot chocolate and veg American burger whole wheat bun,the order showed up in less than 5 minutes. How fast is their kitchen? The guy who serviced me at the table was very kind and told me enjoy your meal and I was constantly asked by their courteous staff if I want any extra tissues or ketchup packet. When I was having hot chocolate I was again asked by a girl if taste is good and everything is okay. How many 5 star restaurants are even doing this much for 150-200 bucks you pay? And I forgot mentioning how clean restaurant was being maintained. Nothing like other fastfood restaurants like Domino's where they don't even clean tables and hygiene is gone to dogs. McD did a very good job. I didn't feel like leaving the place, after eating there and studying a novel all through.Had an amazing dining experience which I won't forget very soon. Will...

Worst fast food I have had in years. When I asked about the salsa burger meal I was sent to the automated kiosk where I made my order. The order arrived fast enough but my burger was tiny, about 2 inches across and 1 inch high. My add-ons did not arrive with the burger. When I opened up my burger I could see no salsa so I simmoned a waitress who in turn brought out a cook. He told me the salsa was under my patty. It turned out to be half a teaspoon of green goop on one side. He then commentedcomme the salsa burger comes with mayo on both sides of the patty. I pointed out that tgthe was none there. He took my burger back. It took him so long to return it that I had recieved and finished my side order (which did not come with the promised Siracha). He sent the SAME THING still without any mayo. I complained to a different waiter wo promptly took my burger away only to return 2 minutes later only to ask if I...