When you say a staff member makes you feel uncomfortable and you’d like to leave, Mithun makes it a point to bring that person in front of you, berate and chide them in front of you so that you’ll feel bad and won’t ask to leave/get a refund. If that doesn’t work, he makes the staff member pretend to give money out of their own pocket to guilt you further. I’d be okay if the staff’s unprofessional behaviour was handled maturely by the manager, but sadly the manager adds to your discomfort. I initially asked for a different staff member who didn’t make me feel like I’m disgusting or behave like they’re scared of touching me because it was a body scrub, but then the manager’s behaviour really soured my whole evening. Poorly trained staff and poorer business practices by management. • Additional issues include: listed duration 75 mins, actual less than 55; “professional” missed my arms AND the most important parts of a body scrub- neck, feet, armpits, and left the scrub on my body. • You’ll see that various reviews are identical down to the spacing and format. As it’s not easy to copy a google review off the app, it’s easy to infer that some if not all 5-star reviews are...
Read moreSo during Covid one needs to be cautious and hygiene friendly which was really missing here with the staff. The manager was coughing and wearing the mask below chin. While confirming the order he dint wear a mask and neither maintained social distance and was over my head shouting loud. The glass of water had stains which showed poor washing. The place was told to be sanitised and and cleaned spotless which i really couldn't find, though i understand there cant be a perfect service but guys when i am paying for it I will expect a proper service. The staff really needs to be sensitised and trained in customer servicing. Ordered 2 teas but got 1 and had to wait for the other one to arrive which eventually arrived with a strand of hair in it. Just the owner was wearing mask when he came near and spoke which was the only good thing here and the reason for one star above. And there was continuous show of masseurs which was really not required. So keep the staff away from cafe. Keep minimum people and avoid your staff to crowd the space.
If the points are taken positively you could rule the monopoly after...
Read moreDearest Team,
I hope this review finds you in high spirits! I am writing to share my delightful experience at the spa I recently visited.
From the moment I stepped into the tranquil ambiance, I was greeted with warm smiles and impeccable hospitality. The spa's serene environment instantly put me at ease, and the skilled therapists ensured that every moment of my visit was truly blissful.
The range of treatments offered was extensive, and I must say, each one was a sensorial journey of pure relaxation and rejuvenation. The skilled hands of the therapists worked magic, leaving me feeling completely refreshed and invigorated.
I would highly recommend this spa to anyone seeking a rejuvenating escape. It truly exceeded my expectations, and I cannot wait to visit again.
Wishing you many more joyful experiences definitely recommend to everyone!!!!!!...
Read more