Punjab Grill Select Citywalk Mall, Saket — Restaurant in Saket

Recently, I had the pleasure of dining at a new restaurant to me. Although it was my first time there, I was excited to try out their menu and see what they had to offer. Little did I know, I was about to experience an unexpected incident that would leave a lasting impression. 🙈 However, as soon as I stepped into the restaurant, any doubts I had were quickly dispelled. The ambiance was cozy and inviting, and the staff was warm and welcoming. As I was settling into my seat, an unexpected incident occurred,.🤯

As I was enjoying my meal, I accidentally broke a water glass. Needless to say, I was feeling quite embarrassed, I expected the worst - a public reprimand or a bill for the broken glass and the entire restaurant seemed to be watching me. 😢 But to my surprise, the staff quickly came to my rescue. One of the waiters gestured to calm me down and quickly shifted our table to a more comfortable spot while the other waiters cleaned up the broken glass and wiped the floor. The way they handled the situation with such professionalism and kindness truly put me at ease and helped me relax and continue to enjoy my meal without any further anxiety. 💕❤️

Now, let's talk about the food. We ordered dahi k kabab, kadai paneer, naan, and rola cola, and everything was absolutely delicious. The dahi k kabab was simply out of this world, and I would not hesitate to order it again and again. The rola cola was also a standout, and it paired perfectly with our meal. While the paneer dish and naan were not as impressive as the dahi k kabab, they were still enjoyable. To my surprise, when we received the bill, they did not charge us for the broken glass. It was such a thoughtful gesture that left a lasting impression on me. The entire experience left such a positive impression on me that I would gladly recommend this restaurant to anyone looking for a memorable dining experience. 🥰😍😘

Overall, I would give this restaurant a five-star rating. The staff's kind and compassionate behavior, combined with the delectable food, make this restaurant a must-visit. ♥️I’m attaching my experience pics Including...

TLDR: Do not eat, food is uncooked and potentially a source of salmonella. Staff is nonchalant about food safety lapses.

Initially the service and food tasted great.

But upon eating the Punjab Grill Chicken (Non-Vegetarian Curry), we discovered that the chicken was not fully cooked and was raw.

When sharing this with the store manager, there was no acknowledgement of this, instead deflecting that the chicken is prepared specially, cooked in the oven explaining its raw appearance. This explanation was abhorrent, and thankfully he eventually lent on the side of logic and decided to speak to the chef.

Very obviously, the chef concurred that the chicken was raw. The manager, and none of the staff apologized or acknowledged the severity of this (salmonella etc.). He did attempt service recovery in a replacement of the same dish.

But why would anybody in their right mind have any interest in having another bowl of salmonella soup? Much less be able to complete the meal (which we of course were unable to do so, given not only the poor food, but the unacceptable response to this incident that is indicative of how food safety is not taken seriously at this establishment).

Upon getting the bill, the Manager offered that the curry not be charged (obviously? it was not cooked??) We requested the Manager to do better and not charge us fully for the bad experience.

He proceeded to disappear for a long period, not appearing any further in hiding, only to send his staff out to deliver that 20% off has been given (with the pre-included service charge for the staff removed).

This further antagonized the staff to provide even poorer service than what abysmal standard had been provided since we indicated that the food was raw.

It is shocking that such a reputable establishment has such a laughable response to serious food safety lapses.

Do not eat here unless you are impervious to salmonella and have an iron clad stomach.

(Note that the image is of the better cooked piece of chicken. The raw piece was spirited away before any images...

Being a influential blogger of the elite tourism sector of Rajasthan and Food and luxury auditor for goverment of Rajasthan Blogger's zone, I am extremely disappointed with the behaviour of waiters and especially servers of Punjab Grill, 2nd floor, SELECT CITY WALK SAKET, as to highlight this to everyone that this branch of punjab grill is having illegal billing practices WHICH INCLUDES SERVICE CHARGES WHICH HAS BEEN REMOVED BY SUPREME COURTS ORDER

When we received the bill, we asked them to remove the service charge ( which is optional by govt of India mandate) and nobody can enforce that to you. The server argued and started giving us irrational reasons about us not liking the service and forcing us to pay, when we tried to reason with him he misbehaved and made a very bad face n changing his pretentious hospitable attitude to rude and sarcastic one and left our table n badly threw the bill at another servers hand to give it to us .. I am amazed that having dined at the top 50 restaurants round the world I had to face such mockery of blasphemous behaviour at the hospitality food chain of Punjab Grill which is supposed to chair one of the best fine dining experience in the capital .. hence as an influencer I suggest all my followers n others to be aware of the consumer court rules regarding service charges ..and I will request you all to avoid dining at Punjab grill .. please follow my official government blog page on instagram SHAYNAN11 .. NO DOUBT THE FOOD IS GOOD BUT THE BEHAVIOUR AND SERVICE AND ATTITUDE OF PUNJAB GRILL SAKET DELHI BRANCH IS EXTREMELY PATHETIC AND DEROGATORY. AS SOUTH DELHI GIRL THEY FORGET WHOM THEY ARE TALKING TO no doubt THEIR RESTAURANT REMAINS ALWAYS EMPTY BECAUSE OF THEIR VAD BEHAVIOUR OVER SERVICE CHARGES ..I AM GOING TO PUBLISH MY REVIEWS WITH HINDUSTAN TIMES DELHI AND CURVY TALES MUMBAI AMD INDIA TODAYS SPECIAL COLUMN ABOUT THIS HORRIBLE RESTRO EXPERIENCE AND TO FILE CONSUMER GRIEVANCE PETITION AT CONSUMER COURT AGAINST PUNJAB GRILLS ILLEGAL BILLING SERVICES SOON...