We were 5 for Sunday morning breakfast, we asked walnuts for cereals it was denied, we asked any dry fruits said its not available in kitchen. We asked mushroom omlette said mushrooms not available. We asked milkshakes or smoothies it was denied later informed we can get that. So we ordered 3 mango milkshake and 1 kiwi milkshake, arrived all smoothies , reorder given so suppose to be 4 came only 2 milkshake. Also the cheese paratha which was ordered had hair strand which was into the dough. So all these are self evident on standards and service quality. Even after all these not even a single responsible person came met or took the feedback. Not even any courtesy...
Read moreWe have booked the tables 2 days prior, they didn't made us clear regarding the menu. Earlier they said they will serve non-veg in main course but later on thet put a plate of egg curry, while booking we clearly mentioned that tables will be booked for non-veg. Why you people didn't made it clear about the menu earlier. When it was asked to cafe treat people, they said in today's menu there is no chicken. Now I realised why they got so less ratings. A suggestion to cafe treat just make it solely for vegetarians and not for non-vegetarian. I booked it to give treat to friends and family they got so disappointed....
Read moreOur excitement to enjoy authentic Bengali food during the food festival ended with a disappointment as soon as the starters were served. What was served was not anywhere to close to a Bengali food, certainly not matching 3 star or 4 star standards as they claimed. We raised this to the staff and they listened to us. Staff was ok but we did not find the kind of energy that we used find before. Last year it was a completely different story. They were so good last year, can't understand what has gone...
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