Gung the palace — Restaurant in Gurugram District

I’ve been visiting this restaurant for over eight years now, and naturally, it holds a special place in my heart. The food, the ambiance, and the warmth in service were always exceptional. While the staff keeps changing over time, the manager has remained the same for all these years, which has been a comforting constant.

I’ve dined at several other Korean restaurants across Delhi, but this one always felt like home — mainly because of the consistent hospitality and authentic flavors. However, I must admit that over time, there has been a noticeable decline in the overall experience. The prices have steadily gone up, which is understandable to an extent, but unfortunately, the quality has gone down, and the portion sizes have become smaller.

Earlier, the banchan (Korean side dishes) used to be generous, typically offering 5–6 varieties. These days, they serve only 3–4, depending on your main order, which feels restrictive and less thoughtful than before.

What disappointed me most during my recent visit was the shift in attitude. As regular customers, we’ve met Mr. Kim multiple times, shared conversations, clicked pictures, and truly cherished the rapport built over the years. But this time, to our surprise and dismay, we overheard someone — a staff member I could recognize — remark, “Are these Indians who are taking so long to leave?” To which the manager responded, “Yes, they’re with families.”

This was disheartening to hear. While I completely understand the need for efficiency, especially when other patrons are waiting, there is a respectful and professional way to handle such situations. More importantly, the tone and choice of words matter deeply. It wasn’t just what was said, but the way it was said — dismissive, borderline rude, and quite unnecessary.

What makes this even more disappointing is that the manager himself is Indian. For someone who has interacted with us so many times before, a little patience and grace would’ve gone a long way. Regulars like us don't just come for food — we come for the experience, the connection, and the comfort that once defined this place.

I truly hope this feedback is taken in the right spirit. No matter how good the food is, hospitality is what leaves the lasting impression. Respect for customers — regardless of nationality, time spent, or frequency of visits — should remain at the core of any...

Went to this place reading all the good reviews but sometimes I just don't understand how that happens. I take notice of minute details so lemme bring them to your notice if you'd let me:

Firstly, although the atmosphere inside resembles the interiors of a Korean restaurant you see in K Drama, but it just doesn't have the warmth. And that maybe because of the lack of attention of anyone working there, especially the manager who was sitting at the front desk! His attitude was very very rough. We booked a table through Dine Out App, but it was showing waitlisted. We thought maybe there's no space in the restaurant, but when we arrived, to our surprise, the entire restaurant was empty, no current. On paying the bill, when we tried to avail the dine out discount, he said they don't consider that. That would have been fine if the restaurant was not listed in Dine out. But the manager purposefully wait lists people so he could earn some extra bucks. So beware of the scam! Secondly his words are very rough. It doesn't feel like we are his customers, rather he ordered us in a rough tone to go out when it was past 3 (which we were respectful of). But the tone matters you know!

Coming to the food, bibimbap is one of the most famous Korean food. We ordered the chicken bibimbap, with maybe around 10gms of chicken, and I'm not kidding! We were searching for it. Also the dish contains different items generally (if you Google search and read about it) but this was all mixed up! We ordered a barbecue, we were trying to grill the pork in complete darkness.. quantity simply meagre, for the amount they charge, taste average. Hospitality, when I say no warmth, I mean it. And the outside premises of the restaurant is like a landfill!! I mean you go amidst a landfill to eat! I was shocked, completely disappointed. No effort from the restaurant to at least clean their own premises! Perhaps the extra bucks they save from waitlisting customers, they can use it to clean the premises, and bring some warm smile in the restaurant! But oh wait, smile costs...

The staff have a generally cherubic & smiling approach to guests. They don't necessarily fawn over the guests. They leave the guests in their rooms and allow us to call them using a Call button.

The food variety is incredible. Names, as one would expect, are difficult to remember and pronounce. But there are easy ordering tools with the alpha-numeric codes assigned to each menu item.

The seating arrangement has the table at near-ground level, with a small pit beneath, in which your legs go. Tricky at first sight but once you seat yourself, you won't want to get up again (clumsy, yet comfy).

The food is awesome, for a first-timer. Tastes unique, tangy and a bit sweet too. Variety, as said earlier, is mind-boggling. Vegetarian choices are a little disappointing. Even non-vegetarian options are dominated by Pork, Crustaceans and Beef. High Cholesterol items as this aren't the greatest of enticers. Chicken and Fish should find their dominant (at least equal in number) place in the menu card.

Overall, a unique experience. Nice ambience, great variety, sub-optimal choices - however, will stay (for us)...