Bikanervala | Kothaguda Hyderabad — Restaurant in Hyderabad

As a regular customer of Bikanervala for over a decade, I decided to celebrate my daughter's birthday at their buffet restaurant in Kondapur.

Here's my experience: Food: The food items were delicious and everyone enjoyed it. The quality of the food exceeded my expectations.

Service: However, I was disappointed with the service. Despite the presence of plenty of staff members, they took a long time to refill the food items. I also found the staff to be unapproachable and unhelpful when I had questions about the food stalls for pani puri, dahi bhalla, and ice cream. They played very smartly by not keeping the counter of ice cream, pani puri, and dahi bhalla and only served them when asked on the table. This tactic was used to cut down the buffet cost and saved them a few bucks, which made my guests' experience very bad.

Booking and Payment Experience: It's not about the money; it's about what's right or wrong. Initially, I booked for 50 members, but on the event day, I shared the list with Mr. Ravi on WhatsApp for 57 members, which included the photographer. In addition, three guests (two adults and one child wrongly assumed below 5 years) were extra, which I missed in the list. The total headcount made it 60 persons. Out of 60 members, eight people did not turn up for the event, which made the count 52. Four people from the supporting staff (balloon decorators, magician staff) also had dinner, making the count 56. During the event, Mr. Ravi came to me twice to share the headcount, first 57 and then 60. I immediately confronted him about the headcount and opened the list that was earlier shared with him, stating it was around 55-56 as per my list. He replied that he didn't believe in my list and that they had counted the headcount, which was 60. As I was busy with my guests, I said we would sort this out later during the payment since I was maintaining the data and was expecting professionalism from him as a service professional. Before the payment, Mr. Ravi left for the day, informing their staff. During the payment, I confronted the incorrect excessive billing again, as I was 100% sure about the headcount, but their staff mentioned that Ravi Sir said 60, and I had to pay for that, and I could call him the next day to sort this out. They charged me for four extra persons. I called him the next day to inform him about the wrong billing, not expecting a refund, only to inform him (call recording available). He spoke very rudely and blamed me, stating that I could come up with any list after the event, and how could he trust me, and then disconnected the call. This was something that was really unacceptable from the staff of such a reputed restaurant. If it were a per plate system, I could have completely agreed with him that people might have taken extra plates, and I was ready to pay as per the plate count. However, since it was as per the headcount for such a small event, I was expecting some professionalism from Mr. Ravi instead of going this low for some extra amount and not showing any faith in their regular customer's claim. I have spent over a lakh for my daughter's birthday, and I cannot go this low to save Rs. 3000. Again, I am saying it's not about money; it's about right or wrong. I will not recommend anyone to book their...

visited both branches of bikanervala near Hyderabad central and kondapur... kondapur was very large and having many varieties.. the place was cosy and workers shoes great respect....

In 1950 two members of the Lalji family moved to Delhi to explore new avenues for expanding their traditional business. Initially the Aggarwal brothers set up a stall in Chandni Chowk by the name of Bikaner Bhujia Bhandar in Paranthe Wali Gali. In the 1960s, they increased their line of products by including more varieties of traditional sweets and namkeens, and opened several shops as Bikanervala in prominent parts of Delhi, including Karol Bagh. The present Managing Director of Bikanervala Foods Pvt Ltd, Shyam Sundar Aggarwal, joined the family business in 1968. Then 16, he had just finished high school. Learning the art of making sweets from his father. In 1980s, when the western fast-food pizza entered the Indian market, Aggarwal realized that there was scope to explore more Indian products thus Bikanervala opened several outlets in various parts of the country. In 1988, to take the brand globally, they launched Bikano to sell sweets and namkeens in air-tight packaging. In 1995, Bikanervala entered into an exclusive agreement to produce namkeens for PepsiCo’s brand Lehar, opening a new plant in Faridabad, Haryana.

While Bikanervala's packaged food products, including sweets and namkeens, are sold under the Bikano brand name, the company has opened Bikano Chat Cafes (2003) which are quick service restaurants serving fast food with minimal table service. The Bikanervala and Angan restaurants serve traditional Indian snacks, sweets and namkeens. Bikanervala has also launched a boutique hotel at Banjara Hills in Hyderabad. Brand has been awarded the accolade of the Best Sweet Shops in Delhi for 2012, 2013 and 2014 by Times Food Award. Bikano products are exported to nearly 30 countries including Nepal, Pakistan, US, Canada, UK, Australia, New Zealand, UAE, Qatar, Kuwait, Oman, Saudi Arabia, Italy, Spain, the Netherlands, Denmark, Norway, Sweden, South Korea, Thailand, Hong Kong, the Philippines and Singapore and...

BEWARE - DELIBERATELY BLOATED BILLS with AVERAGE FOOD

We visited this place on 05-June-19 for breakfast and came to know that they do not offer a breakfast buffet similar to the Banjara Hills branch. They had a fixed menu with published prices for breakfast items and the menu itself was different from the regular one. We ordered Chhole Bhature, Puri Sabzi and Stuffed Paratha from the fixed menu and were really surprised to see the billed amount. The amount was much higher than the total as per the published rate and when we spoke to the so-called Manager there, we were told that the item rates are quoted high and the same is adjusted against a lump-sum discount down below. This was grossly incorrect and we had to use a calculator to demonstrate to the manager that he was misleading us. He got another arbitrary bill generated right away which again had the same issue of item prices being much higher than published. This time the excuse given was that the items we ordered were not discounted! Wow! All of this happening in a span of 15 mins. We had to shout at the guys (Manager and Cashier) and it was only when we said that we'll file a formal complaint of cheating customers that they agreed to take the bill amount as per the actual, published prices but denied giving me a 3rd, revised bill. On the food front, we had to return the Super Oily Chhole Bhature as the Chhole were almost floating in a sea of oil. The taste was just average and there's nothing special about it. Attaching the screen-shots/pics of the published breakfast menu we were given and the 2 bloated bills that we were expected to pay. The staff and management of this outlet is simply trying to cheat customers in Hitec City as most of us do not bother to verify the billed amounts as we are either traveling to...