The Eastern Bakery — Restaurant in Kerala

Eastern bakery is not just a bakery, it’s a landmark. From last many years (from my childhood) it has been my favorite bakery. Recently I went to buy snacks to take it to US. Not only did they suggested and made me fresh stuff, they also packed it properly ensuring that there is no oil drip. Customer service is not doing something we request them to do, it’s about understanding the customer and doing the right thing. Best tasting items and the taste has been consistent for ages. Plum cake, butter bun, fruit bread, cream roll are items you can’t find better anywhere else. Staffs are mostly old timers and that shows the management’s care and passion for what they do. Mr. Mohan is a good person with a great customer serving...

The standard of any bakery can be judged by the way the food items are seperated & stored. They keep the bread & buns in the same enclosed glass shelf which also houses deeply fried items, pakodas, veg patties, rolls etc. Therefore the bread & buns have the smell of fried oil, onion etc, Some people can sense this taste in the food & some people don't. It depends on your taste senses, but I personally don't appreciate such unprofessional bakery shops having no regards for such basic aspects. I do make it a point to categorically inform such aspects to the bakery owners. Then it's upto them. Oldest shops doesn't need necessarily mean they shouldn't adopt better...

Bad behaviour. I bought a whole bread for 45 Rs. It was wrapped in a white paper. However there was a small cut in the cover. I requested for the brown cover which is usually meant for carrying the bakery products. But refused blatantly and said it costs rs. 10 and asked what's the purpose when the bread is already wrapped. The brown cover is usually given for free in other bakeries. I will not buy anything from here. I advise all to buy from Azad bread factory as they respect the customers. you have to wait till the owner is sure he received the payment in his account. Don't take the customer for granted. Atleast...